Numotion, the nation's leading provider of Complex Rehabilitation Technology, is seeking a Director of Operations Order Processing to join our dynamic team. This role is pivotal in ensuring that individuals with disabilities receive the mobility products and services they need to participate actively in everyday life. As the Director of Operations Order Processing, you will oversee the daily operations of our Customer Care Coordinators across multiple locations, ensuring that order processing and internal support needs are met or exceeded. Your leadership will be instrumental in maintaining our industry-leading position by driving customer satisfaction and retention through best-in-class service. You will be responsible for hiring, developing, and managing your team, fostering a culture of excellence and continuous improvement. Your role will involve cross-functional coordination to ensure the quality and timely procurement and delivery of equipment, managing Orders in Process (OIP) meetings, and maintaining processing efficiency. You will also address and resolve escalations, direct quality assistance for customers, and ensure compliance with company and government regulations. As a leader, you will implement Numotion best practices and drive operational processes within your territory, utilizing reporting databases to optimize business outcomes. Your partnership with cross-functional leaders will be crucial in delivering revenue goals. This full-time, regular/at-will position is based in Chicago-Eisenhower Lane S and offers a competitive salary range of $90,000.00 to $120,000.00, paid bi-weekly, with comprehensive benefits including medical, dental, vision insurance, disability, a 401k, and life insurance. Numotion is an equal opportunity employer committed to diversity and inclusion in the workplace.