Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCarersquos unified culture enhances access affordability equity and excellence Its care delivery system with more than locations serving towns and cities includes two tertiary level teaching hospitals an acute care community teaching hospital an acute care hospital and trauma center three community hospitals a behavioral health network a multispecialty physician group a clinical care organization a regional home care system an array of senior care services a mobile neighborhood health program and a comprehensive physical therapy and rehabilitation network On average Hartford HealthCare touches more than lives every single day The unique system wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut offering unparalleled expertise at the most affordable cost The institutes include Ayer Neuroscience Behavioral Health Cancer Digestive Health Heart and Vascular Orthopedics and Tallwood Urology KidneyPosition SummaryThe Director of Patient Access Acute and Non Acute Registration will oversee standard work and workflows across all acute and non acute registration intake sites while meeting established department metrics and organizational goals and objectives The Director will collaborate with senior clinical and non clinical leaders to ensure the level of care delivered to patients is supported with the highest level of administrative support within the scope of Patient Access The Director will manage Hartford HealthCarersquos registration policies organizational strategic initiatives and all local state and regulatory guidelinesKey AccountabilitiesLead and manage all in scope Patient Access departments ensuring compliance with all Hartford HealthCare policies state and regulatory guidelinesEnsuring accurate registrations are maintained to support established performance benchmarks and expectations and navigate change management initiatives for improved team performanceOversees the development training and implementation of standard work by the Regional Managers and ensures front line colleagues have received adequate training and are knowledgeable with demonstrated proficiency of all internal policies and procedures and are consistent with standard work Collaborates with Revenue Cycle leadership and Information Technology leadership team to enhance patient access efficiency with automation and advanced system technologyPrepares reviews and approves department operational budgets in accordance with organizational targetsContinued development of Hartford HealthCare registration policies and organizational strategic initiatives in accordance with all local state and regulatory guidelinesWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCarersquos unified culture enhances access affordability equity and excellence Its care delivery system with more than locations serving towns and cities includes two tertiary level teaching hospitals an acute care community teaching hospital an acute care hospital and trauma center three community hospitals a behavioral health network a multispecialty physician group a clinical care organization a regional home care system an array of senior care services a mobile neighborhood health program and a comprehensive physical therapy and rehabilitation network On average Hartford HealthCare touches more than lives every single day The unique system wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut offering unparalleled expertise at the most affordable cost The institutes include Ayer Neuroscience Behavioral Health Cancer Digestive Health Heart and Vascular Orthopedics and Tallwood Urology KidneyPosition SummaryThe Director of Patient Access Acute and Non Acute Registration will oversee standard work and workflows across all acute and non acute registration intake sites while meeting established department metrics and organizational goals and objectives The Director will collaborate with senior clinical and non clinical leaders to ensure the level of care delivered to patients is supported with the highest level of administrative support within the scope of Patient Access The Director will manage Hartford HealthCarersquos registration policies organizational strategic initiatives and all local state and regulatory guidelinesKey AccountabilitiesLead and manage all in scope Patient Access departments ensuring compliance with all Hartford HealthCare policies state and regulatory guidelinesEnsuring accurate registrations are maintained to support established performance benchmarks and expectations and navigate change management initiatives for improved team performanceOversees the development training and implementation of standard work by the Regional Managers and ensures front line colleagues have received adequate training and are knowledgeable with demonstrated proficiency of all internal policies and procedures and are consistent with standard work Collaborates with Revenue Cycle leadership and Information Technology leadership team to enhance patient access efficiency with automation and advanced system technologyPrepares reviews and approves department operational budgets in accordance with organizational targetsContinued development of Hartford HealthCare registration policies and organizational strategic initiatives in accordance with all local state and regulatory guidelinesBachelorrsquos degree is required In lieu of a Bachelorrsquos degree an Associatersquos degree with a minimum of seven years relevant revenue cycle experience may be consideredSeven plus years of revenue cycle leadership experience within a multi acute hospital health systemProficient with standard registration performance metrics and KPI indicatorsHighly developed communication skills successfully demonstrated in effectively working with a wide variety of people in both individual and group settingsStrong analytical skills Problem solving and inductive reasoning skills which manifest themselves in creative solutions to operational challengesLeadership skills to motivate a teamsrsquo performance towards excellenceDemonstrated skills in critical thinking diplomacy and relationship buildingExhibits a consistent commitment to continuous improvement and able to drive deliverables with success outcomes as a project managerOrganizes and manages work to achieve results and tracks performance so that problems are detected early on or can be prevented entirelyAbility to partner and collaborate with revenue cycle and senior leadership across the organizationKnowledge of local state and federal regulationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentBachelorrsquos degree is required In lieu of a Bachelorrsquos degree an Associatersquos degree with a minimum of seven years relevant revenue cycle experience may be consideredSeven plus years of revenue cycle leadership experience within a multi acute hospital health systemProficient with standard registration performance metrics and KPI indicatorsHighly developed communication skills successfully demonstrated in effectively working with a wide variety of people in both individual and group settingsStrong analytical skills Problem solving and inductive reasoning skills which manifest themselves in creative solutions to operational challengesLeadership skills to motivate a teamsrsquo performance towards excellenceDemonstrated skills in critical thinking diplomacy and relationship buildingExhibits a consistent commitment to continuous improvement and able to drive deliverables with success outcomes as a project managerOrganizes and manages work to achieve results and tracks performance so that problems are detected early on or can be prevented entirelyAbility to partner and collaborate with revenue cycle and senior leadership across the organizationKnowledge of local state and federal regulationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment