At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \nDirector of Product Operations\n \nWhy We Have This Role\n\nIn this highly visible role, you will help ensure that our product teams can move faster and more efficiently, while also maintaining the high-quality standards that Qualtrics is known for.\nYou’ll lead the efforts to enhance our product operations infrastructure and tools, enabling our product teams to focus on what matters most—creating exceptional products that delight our customers.\nYou will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics\nYou will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.\n\n \nHow You’ll Find Success\n\n\nYou will play a key role in optimizing and scaling our product development processes.\nThe role helps to accelerate the delivery of impactful products.\nThese products directly enhance customer and employee experiences.\nYou'll work closely with product managers, engineers, and cross-functional teams.\nYou’ll focus on operationalizing best practices.\nYou will be driving alignment.\nThe role involves ensuring smooth execution across the product lifecycle.\n\n\n \nHow You’ll Grow\n\nTransform analytics into actionable insights that influence product strategy and operational performance - providing visibility to executives and stakeholders.\nManage Qualtric’s Product Development Life Cycle, ensuring that high quality and market ready product innovations are delivered according to plan.\nInfluence cross-functional decision-making through strategic thought leadership and stakeholder management. \nBuild relationships with senior leaders and external product advisors, shaping Qualtrics’ future innovations\nGain a holistic view of the business by contributing to company-wide planning and goals.\n\n \nThings You’ll Do\n\nOwn and run the product development lifecycle across discovery, prioritization, planning, and execution and release. As the program owner, directly influence the evolution of this process as part of broader transformation efforts.\nFacilitate the ongoing upleveling of the product management roles by  core processes and artifacts,   workflow efficiency, and driving adoption of new ways of working. \n\n\nSupport product managers with program management best practices for the highest-priority initiatives.\nCreate lightweight, agile execution frameworks that improve predictability and delivery quality.\nPartner with Engineering Operations to define actionable scrum-level reporting and progress visibility.\nProvide clear, data-driven visibility into roadmap progress, risks, and product portfolio health.\n\n\nLead key customer programs: Customer Advisory Boards (CABs), Product Preview Programs, and Product Experience Programs.\nRecruit participants, structure feedback flows, and ensure insights directly influence roadmap and prioritization.\nMaintain consistent, scalable, and high-quality customer engagement mechanisms.\n\n\nFacilitate communication across Product, Engineering, UX, DevOps, Security, and Customer Success.\nOwn the product metrics framework (velocity, predictability, adoption, quality, customer outcomes).\nPartner with data science & analytics and finance teams to generate actionable insights and improve execution.\nDeliver crisp, executive-ready reporting on product portfolio health and team performance trends.\n\n \nWhat We’re Looking For On Your Resume\n\n10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company.\nStrong experience with Agile methodologies, product development frameworks, and tools (JIRA, Confluence, Trello, etc.).\nProven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams.\nStrong analytical skills, with experience using data to drive decisions and improve processes.\nExcellent communication skills, with the ability to influence and align cross-functional teams.\nAbility to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail.\nStrong project management skills with an emphasis on driving results and meeting deadlines.\nExperience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights.\nFamiliarity with Qualtrics’ products and platform is a plus, or a deep understanding of customer experience and employee experience management.\nExperience scaling product operations in a high-growth, global organization.\nAdvanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems.\n\n \nWhat You Should Know About This Team\n\nLeadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.\nLeads a cross-functional team (“pod”) to define product roadmaps, set priorities, and allocate investments for EX product initiatives.\nIntegral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.\nHigh influence on both product and business strategy, shaping the future direction of the EX offerings.\nFocused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement\n\n \nOur Team’s Favorite Perks and Benefits\n\nWe participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics\n$1800 USD Experience bonus to be used for an “Experience” of your choosing\nCompetitive salary, performance bonuses, generous savings fund match.\nQuarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.\nAmazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.\n\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Annual Pay Transparency Range$273,000—$456,000 USD