Job description We are seeking an experienced and results-driven leader to join us as Director of Regional Operations within our UK Retail function. This is a senior leadership role with accountability for driving operational excellence across our retail estate, supporting the delivery of Sportsbook, Player Safety, and Gaming operations. You’ll work closely with both internal teams and external stakeholders to deliver on objectives and ensure compliance while maximizing performance.
As the Director of Regional Operations, you’ll lead and inspire regional operations teams, implement retail plans, and ensure the highest standards of customer service, operational efficiency, and compliance. You’ll also play a crucial role in driving market share growth and managing operational risks, while ensuring the seamless delivery of retail operations across multiple locations. What you will be doing –  
Leadership of regional locations managing the performance of multiple LBOs and reporting regional performance KPIs and OKRs to the UK Retail Director and UK Exec TeamIdentify and act on opportunities to continually grow market share whileidentifying present and future risks to the business licences and operationsAn ambassador for external bodies engaging them in strategic opportunities and developing synergiesConsistency of standard operations and operational excellence across the entire UK estateBeat the competition by deploying appropriate strategies to continually grow market shareEncourage and share best practice across the division to deliver continual business improvementsManages profit and loss to maximise cost and resource anticipating future risksFulfil the role as personal management licence holder ensuring a fully compliant environment complying with Gambling Commission Licensing objectives and LCCP guidelines
Who we are looking for- 
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:   Experience in operational leadership in a multi-site and fast-paced environment  Strong stakeholder management skills demonstrating the ability to influence within a matrix environment An analytical mind with a strong track record of successfully implementing new processes and systems Excellent inter-personal and negotiating skills; organised with excellent decision making and prioritisation skills What we offer 
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: –  Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.  Perks and discounts: Discounts at a range of high-street retailers Financial: Competitive salary, pension, and bonus schemes. Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative). Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.  More about Evoke 
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.  At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. 
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At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. 
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. 
Apply today to kickstart your application with the Evoke Family!