Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Job Description:

We’re looking for a Director for Retirement Operations to join our team at MBPS. In this role, you are expected to work closely with the Head of Retirement Operations MBPS and the global functional leader to support both the day-to-day processing and transformation of the function

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Manage the day-to-day business relationship management and oversight of services with a proven track record of managing global cross functional relationships.

Contributes to the development of overall procedures and policies. Ensures these are executed as intended by subordinate teams through subordinate managers.

Develop the capability of the service by leveraging expertise in investment products, operational excellence practices, and the transaction/customer lifecycle.

Support and deliver on key transformation strategies of the group, as a priority, which includes strategic reviews on existing processes and submission of business cases for prioritization
in the change agenda.

Manage and mitigate operational risk and ensure that issues are escalated timely, and resolution is effective. Validate the accuracy of operational risk heat maps and other risk assessments.

Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.

Develop the capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession-planning, and supporting mobility.

Manage a growing team with responsibility for hiring, compensation, promotion, and performance management.

Participates in strategic business planning activities and helps translate to business initiatives.

People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their subordinate
teams.

Qualifications:

Around 8-10 years of cumulative leadership experience in financial services (retirement operations, wealth management, investments, etc.), with at least 5-7 years of people management experience

Strong blend of traditional operations background and transformation experience, in a shared service or BPO environment

Prior experience working with US or CDN stakeholders would be a plus

Experience working across multiple geographies and time zones.

Strong interpersonal skills and ability to work effectively across cultures, geographies, and senior leadership.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement