About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

The Director of Revenue Management is responsible for the interpretation of business analytics into tactical strategy. They provide focused expertise that will guide and direct the hotel Revenue Strategy Team through effective and measurable revenue management initiatives. They work closely with the Commercial Director to implement and consistently execute optimal revenue strategy, enabling key strategic and operational decisions for the hotel. A key aspect of the role is to successfully balance inventory and demand to maximize room revenue opportunities and guest satisfaction.

Job Responsibilities

General

Executes all tasks assigned by his/her superiorsDemonstrates a high degree of standards awareness; promotes teamwork and acts as role modelAttends all scheduled training sessionsDisplays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden RuleAdheres to the hotel's code of conduct and grooming & hygiene standardsIs seen as working hands-on, assists colleagues in crunch times.Actively participates in briefings and meetingsMaintains a clean and orderly work area and promotes a safe working environmentPerforms any additional duties as assigned

Departmental

Maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.Develop guest room pricing and distribution strategy recommendations to include all market segments and distribution channels to maximize profit through proper room brand, segment and channel mix management.Responsible for implementation of effective inventory management and pricing strategies in all distribution.Manages the Reservations team and measures their success providing permanent guidance towards the common goal of maximizing revenueClosely monitor competitive pricing, understand impact of relative pricing decisions on property performance and comp set pricing strategy. Present related information and recommendations to team.Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources.Complete understanding and effective, timely execution of current and new RM tools.Clearly communicate to hotel team strategic vision and objectives on how to drive revenues and improve performance.Provide hotel team with regular updates on hotel performance to include market share, market segment, channel metrics etc. – complete all required month end commentary accurately and in a timely fashion.Educate sales team on effective use of Group Pricing Model to improve profitability of group bookings.Share best practices and key learning with peers.Provide Planning Committee with regular revenue management updates.Produce accurate forecast on monthly basis, and as directed.Plays an active key role in developing and updating Budget, Forecasts, and Strategic Sales Plan.Responsible for accurate Rate loading in all channels including appropriate package allocation where applicable and in line with corporate SOPs.Regularly interact with sales team to develop competitive products and group bids, ensuring maximizing best possible profit and success for the hotel.Maintains a master list of all promotional offers and communicates these regularly with Reservations and Front Office. Ensures that the correct tracking for all promotions and offers are in place and report on this monthly.Interprets business analytics into meaningful action to improve performanceBusiness owner of all Revenue Management systems and tools, including, but not limited to, IDeaS G3 RMS, Opera, BI tools, STR, OTA Insight, Travelclick etc.Effectively manages inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS)Creates and submits hotel forecasts leveraging IDeaS G3 RMS. Monitor accuracy on weekly basisLeads weekly Revenue Strategy meetings separate from Forecast Meetings. Build consensus within Revenue Management Team to move new initiatives forwardContributes guidance and recommendations for local merchandising strategies. Liaise regularly with hotel digital marketing and communications teams, agencies, and vendors on campaign management opportunitiesBuilds and maintains Reservation department related policies and procedures in close cooperation with the Front office and Sales departments.Assists with creation of and follow up to marketing opportunities as needed.Pro-actively surfaces opportunities to increase hotel exposure to new and existing partners and guests.To perform any cognate duties as and when required.Special RequirementsUniversity/College degree in a related discipline requiredAdvanced experience and strong knowledge of Excel spreadsheets, pivot tables and other database use. Preferred MS Excel, Word, PowerPoint, Outlook, PowerBI, IDeaS G3 RMS and Opera property management systemFive years’ experience in hotel revenue management or similar business and strategy role. Experience in sales and reservations too is preferred.Strong eye for detail and excellent communication skills, both written and verbal requiredStrong interpersonal skills and ability to effectively communicate with team members of all levels of the organizationGeneral awareness of hospitality industry, travel habits and buying patterns Highly responsible, reliable, self-motivated and self-driven as well as proactive planner with an ability to work independently with minimal supervisionAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to condense complex data into meaningful strategyAbility to tell a story with data, effectively communicating insights from a dataset using narratives and visualization for a qualitative analysis that drive action from the audienceAbility to present contrarian viewpoint and gain consensus through business analyticsAbility to work under pressure and meet various deadlines in a fast-paced environmentAbility to manage time successfully, prioritize effectively, and handle multiple tasks simultaneouslyExcellent analytical, organizational, and problem-solving skills.Capable of working and communicating effectively with senior management in Home Office, hotels, and other stakeholdersFlexibility and dependable to work beyond a standard workday when required

Compliance PoliciesGrooming PolicyConfidentiality AgreementPolicy Against HarassmentElectronic Systems PolicyCode of Business Conduct and EthicsEmployee Handbook Acknowledgement Form