General Duties:

· Operate and manage the Rooms division including Hotel, Housekeeping, Front Office Activities and Transportation.

· Monitor and oversee daily operations and the coordination of all arrivals, departures, groups and VIPs.

· Ensure 100% Guest Satisfaction and respond to customer complaints proactively.

· Develop and implement the service strategy and initiatives.

· Monitor all activities within the Rooms division as they relate to customer satisfaction, employee morale and development to assure delivery of the highest level of guest service possible.

· Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

· Monitor all room, property, and amenity cleanliness and standards.

· Maintain an understanding of reservations forecast and revenue controls to maximize rate, occupancy, and revenue.

· Develop, recommend, and implement budgets and manage expenses within approved budget guidelines.

· Prepare weekly reports on projected revenues and expenses.

· Perform special projects and other responsibilities as assigned.

 

Employment Standards:

· Four-year college degree with 5 years senior level operations management

· or equivalent experience required.

· 5 years’ experience in the hotel/resort industry or rental management.

· Good problem solving, administrative and interpersonal skills are a must.

· Planning and organizational skills

· Proficiency in P&L analysis and budgeting.

· Strong leadership, training and team building skills.

· Demonstrate the ability to set and achieve very high standards of personalized guest service, while having strong technical skills to drive revenue and yield.

Physical & Mental Requirements:

 

· The employee must regularly lift and/or move up to 10 pounds.

· Must have neat and clean overall appearance.

· Must be able to walk and sit as a daily routine.

· Must be able to ascend/descend stairs as a daily routine.

· Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.

· Must be able to comprehend reading materials.

· Ability to work flexible hours

Benefits

Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges* Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund

*Privileges based on occupancy and business levels