About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

 

To direct and control the activities of the Front Desk, Communications, Concierge, Housekeeping, Guest Services Staff, Front Drive Staff, Laundry, Boutique, Florist, Kids Club, Teens Club, Spa and Water Sports. To assure that standards are met, guests and employees are satisfied and problems are promptly resolved.  

 

Job Responsibilities 

 

General 

Builds a motivated and skilled team, leads by example and instils a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes. 

Actively plans and manages the career development of the Rooms Leaders through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth. 

Organizes and manages the department in accordance with company philosophy and policies. 

Maximizing efficiency and productivity to achieve established goals. 

Promotes harmony and positive team spirit among the departments. 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers. 

Live and preach the Golden Rule at all times. 

 

Departmental 

 

Directly supervises the Department Heads in the Rooms Division.  

Ensures thorough communications and follow-up on any guest or employee requests. 

Conduct interviews and trains the staff. 

Conducts Performance Reviews of the Rooms Leaders.  

Set the yearly goal of the division and ensure it is in line with the Resort Goal. 

Resolves customer complaints from all areas of the Resort. 

Handling all guests interactions with the highest level of hospitality and professionalism. 

Greet arrival guests and bid farewell upon departure. 

Accommodating special requests as and when required. 

Resolve glitches by meeting with the guest personally. 

Develop relationships with return guests, group contacts and other guests in order to provide personalized service.  

Ensure that financial goals of the division and the hotel are being met.   

Monitor and control labor expense, and other divisional expenses such as supplies and equipment. 

Works closely with Reservations and Revenue team to maximize rate, occupancy and total revenue.  

Prepares and assist in Annual Budget and Forecast preparation for the division.   

Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.   

Makes suggestions that will improve revenue, reduce cost and increase the resort Medallia Score.  

Ensure that Four Seasons Service and Culture standards are being met.   

Manage and drive the division in a way that supports Four Seasons’ Mission and Philosophy.   

Support and create programs / initiatives that encourage Leaders development, training and career growth within the Rooms Division.   

Play an active role in the Planning Committee.  

Engaged along with other Planning Committee members in long-range planning for the Resort.  

Take action in all matters related to the safety, security, and well-being of hotel guests and employees. 

Demonstrate standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals. 

Prepares annual plans and forecasts, consistently monitors and manages budgetary goals. 

Maintains an organized administration of the Division and Leaders records, including rostering and leave planning.  

Ensures the Rooms Leaders adhere to the code of conduct and grooming & hygiene standards as per resort and company guidelines. 

Conducts daily briefing with the Rooms Leaders and attend monthly departmental meeting of each sections. 

Participates in resort meetings as and when required. 

Provides regular and fair performance feedback to Rooms Leaders, formally and informally as appropriate. 

Be a hands-on leader, assists team in crunch times. 

Maintains a clean and orderly work area. 

Ensures tools & equipment are well maintained and in sufficient supply. 

Responds swiftly and effectively in any hotel emergency or safety situation.  

Be an expert, Lead and ensure execution of all Corporate Rooms Division Initiatives/Projects i.e Mobile App, Golden profile, chat, etc. 

Performs any cognate duties as and when assigned. 

 

Special Requirements 

 

College degree preferably specializing in Hotel Management or business administration, or equivalent experience is required. 

At least 4 years previous experience as a department head positions in 5-star Resorts/Hotels. 

Possess a strong working knowledge of rooms operations.  

Be computer literate and fully conversant with Rooms Division System i.e Opera, etc. 

Requires reading, writing and oral proficiency in English language. 

 

  French is a plus but not mandatory

  

Compliance Policies 

 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form