Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Are you a dynamic leader with a passion for delivering exceptional guest experiences? Omni Hilton Head Resort is seeking a Director of Rooms to lead our rooms division and ensure the highest standards of service and operational excellence. At Omni Hilton Head Resort & Spa, we offer more than just a job – we offer a chance to be part of a passionate, dynamic team dedicated to providing exceptional guest experiences.
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention and Mini-bar. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelinesInsuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.Excellence in appearance of all areas throughout the hotelManagement of the mini-bar department and oversight of the gift shop (outsourced)Producing constant improvement in guest experience satisfaction metricsShowing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratingsControlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systemsParticipation in weekly forecasting and scheduling activitiesProviding assistance in developing the annual hotel budgetPreparation of action plans as directed by managementDaily reviews of operating outcomes (including corrective action if required)Maintaining high visibility with associates and guests Qualifications Bachelor's degree or foreign equivalency preferred.Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).Excellent verbal and written communication skills required.Must demonstrate strong leadership skills and the ability to nurture managers-in-training.Must be detail-oriented and organized.Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.Must be highly service-oriented.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.