Are you a dynamic leader with a passion for hospitality and a commitment to excellence that thrives in a full-service hotel? DoubleTree by Hilton Abilene Downtown Convention Center has a remarkable leadership opportunity as the Director of Rooms and Guest Services to lead our Front Office and Housekeeping departments, setting the standard for excellence in every facet of driving the guest experience.

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Nestled in the vibrant heart of Abilene just steps away from the convention center the DoubleTree by Hilton Abilene, is a full-service property that opened in 2023 and caters to both business and leisure travelers. With over 200 beautifully designed guest rooms, cutting-edge meeting spaces, and outstanding dining options, DoubleTree by Hilton Abilene Downtown Convention Center is more than just a place to stay—it's a premier destination.

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What will I be doing?

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As the Director of Rooms and Guest Services, you will be responsible for overseeing all aspects of Front Office and Housekeeping departments. Your leadership will ensure the highest standards of cleanliness, service, and guest satisfaction are consistently met. You will play a pivotal role in maintaining our brand standards while fostering a welcoming and efficient environment for both guests and team members.

\n\nDirect the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services\nMonitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.\nCommunicates with guests and team members both verbally and in writing to answer questions and resolve issues.\nManages executive office projects by directing staff and monitoring progress as required.\nInteracts positively with customers and take action to resolve problems to the satisfaction of parties involved.\nEnsure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.\n\n

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What are we looking for?

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The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

\n\nThorough knowledge of all guest services and housekeeping department operations and individual job requirements\nExcellent written, verbal, and organizational skills required\nComputer literacy and financial management a must\nAbility to resolve guest, supervisor and employee conflicts\nAble to manage effectively multiple tasks at all times\nAbility to listen effectively and communicate clearly with guests and coworkers\n\n

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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