Operational

§ Directs and coordinates all selling activities and communicates these activities throughout the hotel.

§ Assists the Director of Sales Marketing to review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.

§ Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

§ Ensures room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.

§ Ensures all sales proposals, collateral, digital tools, and other sales communications are in-line with the hotel’s and HI’s brand standards, and up- to-date in terms of information.

§ Ensures all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.

§ Attends major travel, trade and corporate functions to network and promote the hotel when required.

§ Plans and executes sales trips based on business priorities.

§ Assists to communicate closely with the WWSOs (World Wide Sales Office) and key sister hotels, and updates them regularly regarding key hotel sales information.

§ Entertains existing and potential customers and ensures the Sales Team entertains customers based on business priorities.

§ Ensures a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.

§ Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Ensures Sales employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Financial

§ Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§ Assists with the preparation of the Annual Business Plan for Marketing.

§ Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

§ Proactively manages all the sales resources and funds, and control departmental costs.

§ Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

§ Assists to prepare utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.

§ Assists to manage all sales strategy, tactics, and action implementations, complying with the SMART Selling approach, in order to create a strong and disciplined sales team that achieves set sales goals.

§ Implements the strategic marketing process, maximises the available sales data including hotel COGNOS, Marketing Portal, Competitive Intelligence, and DELPHI/OPERA systems in order to make sound decisions.

§ Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge.

§ Manages all key sales accounts and groups, evaluates them based on sales account analysis prepared by Marketing Manager – Strategy/Marketing Analyst, and develops strategies for pricing, inventory, and sales resource allocation.

§ Actively participates in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy.

Personnel

§ Assists in the recruitment and selection of all Sales employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

§ Ensures the punctuality and appearance of all Sales employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§ Conducts annual Performance Development Discussions and supports employees in their professional development goals.

§ Plans and implements effective training programmes, including all required SMART Selling Courses, for employees in coordination with the Training Manager and Departmental Trainers.

§ Maximises the effectiveness of every Sales employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring.

§ Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Ensures all employees have a complete understanding of and adhere to employee rules and regulations.

§ Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§ Feedbacks on the results of the Employee Opinion Survey and ensures relevant changes are implemented.

§ Oversees the implementation and ongoing monitoring of Personal Business Plans for all Sales employees.

Administration

§ Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage and all other revenue generating departments.

§ Ensures Sales activities are aligned with the Corporate Marketing Strategy and Hotel Actions have been implemented where appropriate.

§ Oversees the preparation and update of the Sales Departmental Operations Manuals.

§ Conducts regular departmental communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary.

§ Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.

Operational

§ Directs and coordinates all selling activities and communicates these activities throughout the hotel.

§ Assists the Director of Sales Marketing to review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.

§ Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

§ Ensures room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.

§ Ensures all sales proposals, collateral, digital tools, and other sales communications are in-line with the hotel’s and HI’s brand standards, and up- to-date in terms of information.

§ Ensures all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.

§ Attends major travel, trade and corporate functions to network and promote the hotel when required.

§ Plans and executes sales trips based on business priorities.

§ Assists to communicate closely with the WWSOs (World Wide Sales Office) and key sister hotels, and updates them regularly regarding key hotel sales information.

§ Entertains existing and potential customers and ensures the Sales Team entertains customers based on business priorities.

§ Ensures a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.

§ Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Ensures Sales employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Financial

§ Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§ Assists with the preparation of the Annual Business Plan for Marketing.

§ Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

§ Proactively manages all the sales resources and funds, and control departmental costs.

§ Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

§ Assists to prepare utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.

§ Assists to manage all sales strategy, tactics, and action implementations, complying with the SMART Selling approach, in order to create a strong and disciplined sales team that achieves set sales goals.

§ Implements the strategic marketing process, maximises the available sales data including hotel COGNOS, Marketing Portal, Competitive Intelligence, and DELPHI/OPERA systems in order to make sound decisions.

§ Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge.

§ Manages all key sales accounts and groups, evaluates them based on sales account analysis prepared by Marketing Manager – Strategy/Marketing Analyst, and develops strategies for pricing, inventory, and sales resource allocation.

§ Actively participates in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy.

Personnel

§ Assists in the recruitment and selection of all Sales employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

§ Ensures the punctuality and appearance of all Sales employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§ Conducts annual Performance Development Discussions and supports employees in their professional development goals.

§ Plans and implements effective training programmes, including all required SMART Selling Courses, for employees in coordination with the Training Manager and Departmental Trainers.

§ Maximises the effectiveness of every Sales employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring.

§ Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Ensures all employees have a complete understanding of and adhere to employee rules and regulations.

§ Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§ Feedbacks on the results of the Employee Opinion Survey and ensures relevant changes are implemented.

§ Oversees the implementation and ongoing monitoring of Personal Business Plans for all Sales employees.

Administration

§ Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage and all other revenue generating departments.

§ Ensures Sales activities are aligned with the Corporate Marketing Strategy and Hotel Actions have been implemented where appropriate.

§ Oversees the preparation and update of the Sales Departmental Operations Manuals.

§ Conducts regular departmental communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary.

§ Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.

· Minimum 2 years of experience in similar position.

· Ideally with a relevant degree or diploma in Hospitality or Tourism management.

· Excellent problem solving and interpersonal skills.

· Demonstrate a growth mindset

· Coach, mentor Empower T.E.A.M.

· Minimum 2 years of experience in similar position.

· Ideally with a relevant degree or diploma in Hospitality or Tourism management.

· Excellent problem solving and interpersonal skills.

· Demonstrate a growth mindset

· Coach, mentor Empower T.E.A.M.