· To direct and coordinate all marketing activities and to communicate these activities throughout the hotel.

· To work with operational departments based on the results of the Consumer Audit and to support appropriate changes.

· To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· To make sure Marketing employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

· To review and evaluate the effectiveness of marketing activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.

· To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.

· To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department

· To ensure Marketing employees also provide excellent service to internal customers in other departments as appropriate.

· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

· To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business and expectations of the guests.

· To coordinate preparation of the Annual Business Plan.

· To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

· To proactively manage all the marketing resources and funds, and control departmental costs, working through the respective Heads of Department as appropriate.

· To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

· To direct and coordinate all marketing activities and to communicate these activities throughout the hotel.

· To work with operational departments based on the results of the Consumer Audit and to support appropriate changes.

· To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· To make sure Marketing employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

· To review and evaluate the effectiveness of marketing activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.

· To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.

· To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department

· To ensure Marketing employees also provide excellent service to internal customers in other departments as appropriate.

· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

· To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business and expectations of the guests.

· To coordinate preparation of the Annual Business Plan.

· To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

· To proactively manage all the marketing resources and funds, and control departmental costs, working through the respective Heads of Department as appropriate.

· To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

Graduation

Graduation