Director of Service
Ensocare
Director of Service - Cassling Successful candidates must reside in Omaha, NE or surrounding area The purpose of this position is to improve business and operating results by overseeing, coordinating and administrating the function of current and future Cassling Service and associated personnel who provide the technical expertise and service to Cassling customers and support Cassling Service development initiatives. The position has a direct impact on the delivery of quality customer service.
Primary Duties & Responsibilities Assist in managing and oversight of all Service Department activities for the Cassling Service team. Manage customer expectations of efficient and timely delivery of service and maintenance on a variety imaging equipment serviced by the Cassling Service team. Work in conjunction with the Strategy, Sales and Service leadership teams in creating, implementing and managing service solutions, both existing and new. Coordinate efforts with the V.P. of Service to anticipate future service growth needs. Managing and oversight of Service Department activities for Service growth and expanded service development opportunities within and outside of Cassling’s core Service Territory. Negotiations with Cassling business partners for reciprocal labor rates and agreements as it pertains to service growth and development. Establishing and maintaining working relationships with a variety of OEM and other service providers. Responsible for budget and financial results by maintaining accurate implementation schedule of equipment and services, existing and new. Develop and maintain in-house clinical engineering partnerships and relationships. Responsible for all personnel issues relating to service delivery including salaries, hiring, dismissal, employee development, time sheets, expense reports etc. Provide support for technical field service personnel and customers. Arrange, coordinate, and facilitate meetings with customers, business partners and service personnel. Responsible for Quarterly Business Review/Customer Business Review content creation and presentation. Participate in Corporate Strategic Planning activities as required. Responsible for all administrative duties necessary for the administration of service and related personnel. As an integral part of all Cassling business functions, interacts with employees, customers and vendors as part of a team to assist with and facilitate the delivery of quality service, and helps create a work environment conducive to solving problems. Must be able to understand and abide by Corporate Compliance requirements. Must be willing to provide the following information to hospitals upon request: immunization records, drug screening, background check and training record. Exhibit ethical, objective business relationships in which the best interests of Cassling and its customers are maintained. Any influences that would jeopardize this responsibility should be reviewed with VP of Service. Required to remain drug free and abide by the Drug Free Workplace policy. Why Join Our Team? Competitive salary that’s among the best in your local field Health, dental and vision insurance Paid Time Off (PTO) accrues immediately, with no waiting period Pre-tax and Roth 401(k) plans with company match so you can invest in your family’s futures 10 weeks of Paid Parental Leave for mothers and fathers, including adoptions and fostering Company-paid life insurance for you and your dependents, with additional voluntary coverages available Flexible spending accounts and health savings accounts so you can set aside money for health and dependent care expenses Supplemental voluntary insurance plans so you get paid cash in the event of an accident, hospital stay or critical illness Company-paid disability insurance Tuition reimbursement to pursue your education goals Nine paid holidays Volunteer Time Off (VTO) so you can support non-profits you’re passionate about Comprehensive wellness program and incentives Referral bonuses Mentorship program to encourage your growth and development What We’re Looking for in a Candidate Experience: Minimum of 5 years experience in healthcare technical service industry, customer, and vendor interactions. 3-5 years prior management experience required. Education: Minimum of 2 years technical/vocational school training. Bachelor's degree is desired. Excellent communication skills, oral and written, with the ability to communicate across all levels of the organization. Ability to build rapport and trust quickly with employees at all levels of the organization. Accountable leadership skills with the ability to drive consensus. Able to create, manage, and implement a budget. Proficiency with all Microsoft Office products and applications. Able to routinely utilize independent judgment in performing job responsibilities. Willing and able to travel and work long, sometimes unscheduled work hours. Willing and able to work in an unstructured and minimally supervised environment. Ability to hire, assess performance, train and dismiss, as necessary. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Significant travel, including driving a vehicle and air travel, is required. About Cassling
Cassling strengthens community healthcare through customer-centric imaging and therapeutic technology, services and solutions. From critical access hospitals and diagnostic imaging centers to large health systems and IDNs, Cassling is committed to helping healthcare organizations improve access and outcomes, create efficiencies and lower costs.
Cassling serves as a partner and strategic advisor to healthcare organizations—helping them navigate the challenges of the fast-paced, ever-changing healthcare industry. Through our partnerships, including Siemens Healthineers, Cassling offers the best of both worlds—an unprecedented level of service and local support in combination with world-class imaging technology. Our goal is to impact 350 million patient lives by 2030.
Headquartered in Omaha, Nebraska, and founded in 1984, Cassling is proud to be a family-owned company and have Midwestern values and integrity at the heart of what we do. To learn more, visit www.Cassling.com.
Cassling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Cassling also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email hr@cassling.com or call 402-334-5000.
Primary Duties & Responsibilities Assist in managing and oversight of all Service Department activities for the Cassling Service team. Manage customer expectations of efficient and timely delivery of service and maintenance on a variety imaging equipment serviced by the Cassling Service team. Work in conjunction with the Strategy, Sales and Service leadership teams in creating, implementing and managing service solutions, both existing and new. Coordinate efforts with the V.P. of Service to anticipate future service growth needs. Managing and oversight of Service Department activities for Service growth and expanded service development opportunities within and outside of Cassling’s core Service Territory. Negotiations with Cassling business partners for reciprocal labor rates and agreements as it pertains to service growth and development. Establishing and maintaining working relationships with a variety of OEM and other service providers. Responsible for budget and financial results by maintaining accurate implementation schedule of equipment and services, existing and new. Develop and maintain in-house clinical engineering partnerships and relationships. Responsible for all personnel issues relating to service delivery including salaries, hiring, dismissal, employee development, time sheets, expense reports etc. Provide support for technical field service personnel and customers. Arrange, coordinate, and facilitate meetings with customers, business partners and service personnel. Responsible for Quarterly Business Review/Customer Business Review content creation and presentation. Participate in Corporate Strategic Planning activities as required. Responsible for all administrative duties necessary for the administration of service and related personnel. As an integral part of all Cassling business functions, interacts with employees, customers and vendors as part of a team to assist with and facilitate the delivery of quality service, and helps create a work environment conducive to solving problems. Must be able to understand and abide by Corporate Compliance requirements. Must be willing to provide the following information to hospitals upon request: immunization records, drug screening, background check and training record. Exhibit ethical, objective business relationships in which the best interests of Cassling and its customers are maintained. Any influences that would jeopardize this responsibility should be reviewed with VP of Service. Required to remain drug free and abide by the Drug Free Workplace policy. Why Join Our Team? Competitive salary that’s among the best in your local field Health, dental and vision insurance Paid Time Off (PTO) accrues immediately, with no waiting period Pre-tax and Roth 401(k) plans with company match so you can invest in your family’s futures 10 weeks of Paid Parental Leave for mothers and fathers, including adoptions and fostering Company-paid life insurance for you and your dependents, with additional voluntary coverages available Flexible spending accounts and health savings accounts so you can set aside money for health and dependent care expenses Supplemental voluntary insurance plans so you get paid cash in the event of an accident, hospital stay or critical illness Company-paid disability insurance Tuition reimbursement to pursue your education goals Nine paid holidays Volunteer Time Off (VTO) so you can support non-profits you’re passionate about Comprehensive wellness program and incentives Referral bonuses Mentorship program to encourage your growth and development What We’re Looking for in a Candidate Experience: Minimum of 5 years experience in healthcare technical service industry, customer, and vendor interactions. 3-5 years prior management experience required. Education: Minimum of 2 years technical/vocational school training. Bachelor's degree is desired. Excellent communication skills, oral and written, with the ability to communicate across all levels of the organization. Ability to build rapport and trust quickly with employees at all levels of the organization. Accountable leadership skills with the ability to drive consensus. Able to create, manage, and implement a budget. Proficiency with all Microsoft Office products and applications. Able to routinely utilize independent judgment in performing job responsibilities. Willing and able to travel and work long, sometimes unscheduled work hours. Willing and able to work in an unstructured and minimally supervised environment. Ability to hire, assess performance, train and dismiss, as necessary. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Significant travel, including driving a vehicle and air travel, is required. About Cassling
Cassling strengthens community healthcare through customer-centric imaging and therapeutic technology, services and solutions. From critical access hospitals and diagnostic imaging centers to large health systems and IDNs, Cassling is committed to helping healthcare organizations improve access and outcomes, create efficiencies and lower costs.
Cassling serves as a partner and strategic advisor to healthcare organizations—helping them navigate the challenges of the fast-paced, ever-changing healthcare industry. Through our partnerships, including Siemens Healthineers, Cassling offers the best of both worlds—an unprecedented level of service and local support in combination with world-class imaging technology. Our goal is to impact 350 million patient lives by 2030.
Headquartered in Omaha, Nebraska, and founded in 1984, Cassling is proud to be a family-owned company and have Midwestern values and integrity at the heart of what we do. To learn more, visit www.Cassling.com.
Cassling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Cassling also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email hr@cassling.com or call 402-334-5000.
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