A Director of Spa is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

\n

What will I be doing?

\n

As a Director of Spa, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Director of Spa  will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nManage overall operations of the spa\nManage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards\nEnsure client experience is proficient including bookings, payments, and consultation cards\nManaging spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development\nDrive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes\nMeeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement\nManage customer feedback effectively to ensure continuous service and programme improvement\nInstill brand values and standards to maintain quality on a daily basis\nLiaise with other hotel departments\nEnsure customers and guests receive friendly and consistent personalised service from all team members\nRespond to audits to ensure continual improvement is achieved\nMaintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed\nEnsure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests\n

What are we looking for?

\n

A Director Spa serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nManagement experience within the spa industry\nAbility to meet financial targets\nAbility to work under pressure\nExcellent grooming standards\nWillingness to develop team members and self\nFlexibility to respond to a range of different work situations\nAbility to work on your own or in teams\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

\n\nKnowledge of the local market\nRelevant qualifications\n\n

What will it be like to work for Hilton?

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

\n