The Hilton Orlando is currently hiring a Director of Spa for the eforea spa. This position is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Salon, & Fitness Center) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

\n

As the Director of Spa, you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\n\n

Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

\n\n\n

Develop and implement spa menus and marketing strategies

\n\n\n

Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue

\n\n\n

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

\n\n\n

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

\n\n\n

Recruit, interview and train team members

\n\n\n

Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies

\n\n\n

Resolve guest issues and concerns to guest satisfaction

\n\n

What are we looking for?

\n

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n

H Hospitality - We're passionate about delivering exceptional guest experiences.

\n

I Integrity - We do the right thing, all the time.

\n

L Leadership - We're leaders in our industry and in our communities.

\n

T Teamwork - We're team players in everything we do.

\n

O Ownership - We're the owners of our actions and decisions.

\n

N Now - We operate with a sense of urgency and discipline

\n

In addition, we look for the demonstration of the following key attributes in our Team Members:

\n\n\n

Living the Values

\n\n\n

Quality

\n\n\n

Productivity

\n\n\n

Dependability

\n\n\n

Customer Focus

\n\n\n

Teamwork

\n\n\n

Adaptability

\n\n\n

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hiltons Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

\n

The Benefits

\n

Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

\n\nAccess to your pay when you need it through DailyPay\nMental Health Resources\nBest-in-Class Paid Time Off (PTO)  \nGo Hilton travel discount program \nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n

 Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

\n

#LI-JB1