Director of Strategic Operations
Federal Aviation Administration
Summary The Air Traffic Organization (ATO) has 35,000 controllers, technicians, engineers, and support personnel whose daily efforts keep aircraft safe, separated, and on time. Air Traffic Services provides safe, secure, and efficient management for the National Airspace System and international airspace assigned to U.S. control. We are responsible for more than 5 million square miles of airspace in the U.S. and more than 24 million square miles over oceans. Responsibilities The Director of Strategic Operations oversees the management of field operations across air traffic facilities throughout the Eastern, Western, and Central Service Areas. The Director oversees current processes, policies, and orders to ensure field understanding and compliance; assesses operational needs and coordinates with other lines of business to develop solutions; ensures the safe and efficient integration of new technologies and procedures; and promotes fiscal accountability as related to labor resources and financial obligations. The Director has direct line authority over approximately 64 staff members, including 12 senior managers, who assure adherence to policies and standards and risk mitigation in the National Airspace System (NAS), interface with external stakeholders regarding air traffic operations and policies, and oversee federal contract towers. The incumbent manages a budget of approximately $11 million. Principal Responsibilities Oversees the implementation and development of national policies and standards of en route and terminal air traffic control (ATC) operations, including implementing new technologies. Acts as the focal point for air traffic services operation needs domestically and internationally. Provides input on NAS Architecture for the development of operational concepts and collaborates across Service Units to resolve ATC concerns. Provides executive leadership, direction, and guidance in preparing and managing the cumulative impact of NAS modernization and new entrant changes and the related effect of these changes on the air traffic operational workforce. Provides oversight of federal contract tower operations, requirements, and weather certification. Solves complex operational problems and develops new, more efficient air traffic control systems and services. Collaborates across service units to resolve field concerns and support initiatives across the NAS, including new hardware, software, airspace, and procedures designs in Terminal, Tower, and En Route operational environments. Provides policy guidance for new NAS initiatives consistent with established operational goals and objectives. Leads field facilities in operational integration planning for NextGen and emerging technologies. Develops and executes plans to realign and consolidate air traffic control facilities and services. Exercises delegated authority to make commitments on behalf of the Deputy Vice President, Air Traffic Services and represents the FAA in meetings and forums. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications As a basic requirement for entry into the FAA Executive System, you must clearly articulate and describe within your five (5) page resume evidence of progressively responsible leadership experience that is indicative of senior executive-level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below. In addition to the minimum qualifications, the following have been determined to be selective factors for this position. This means possession of these criteria is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess these criteria are ineligible for further consideration. LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders. LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations. LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization. LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques. TECHNICAL REQUIREMENT: Experience leading, managing, and setting strategic direction for an aviation organization responsible for developing and implementing policies, standards, and procedures that governs all aspects of air traffic operations, including air traffic operational activities. Education An education requirement has not been established for this occupational series. Additional Information Position may be subject to a background investigation. A one-year probationary period may be required. Veterans preference does not apply to the FAA Executive System. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. PCS entitlements will be paid if relocation is required by the agency. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA
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