Director of Ticket Operations
University of New Mexico
Details
Requisition ID: req32354
Working Title:
Director of Ticket Operations
Position Grade:
12
Position Summary:
Manages computerized ticket operations at Athletic events and special events hosted by the Athletic Department. Provides overall fiscal management of ticketing operations and ticketed-event planning support for events of the University Arena - The Pit, University Stadium, and other UNM Athletic venues.
Duties and Responsibilities
1. Manages all facets of the daily operations and/or event operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
2. Serve as ticket operations manager for various UNM Athletic teams and events. May serve as ticket operations manager for UNM Football, depending on level of experience.
3. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
4. Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system, and conducts final event sales audits.
5. Monitors and maintains integrity of cash-handling and fiscal procedures. Oversees cash and credit card deposits and reconciliation of event transactions.
6. Provides detailed sales and financial reports on a timely basis; maintains all ticket office records.
7. Develops and implements systems and processes to establish and maintain records for the operating unit.
8. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
9. May work closely with internal and external partners to develop and grow specified programs. This position will work with department management in evaluation of procedures and workflow.
10. May maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required.
11. Performs miscellaneous job-related duties as assigned.
See the Position Description for additional information.
Conditions of Employment:
If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Campus:
Main - Albuquerque, NM
Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
Department:
Athletics Ticket Office (925FA)
Employment Type:
Staff
Staff Type:
Regular - Full-Time
Status:
Exempt
Pay:
$3,697.20 - $5,191.33 Monthly
Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required:
Yes
For Best Consideration Date:
2/14/2025
Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Please attach cover letter, resume, and three professional references.
Posted: 06-Feb-25
Location: Albuquerque, NM, USA
Categories:
Operations - Ticket OfficeInternal Number: 261421389
Requisition ID: req32354
Working Title:
Director of Ticket Operations
Position Grade:
12
Position Summary:
Manages computerized ticket operations at Athletic events and special events hosted by the Athletic Department. Provides overall fiscal management of ticketing operations and ticketed-event planning support for events of the University Arena - The Pit, University Stadium, and other UNM Athletic venues.
Duties and Responsibilities
1. Manages all facets of the daily operations and/or event operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
2. Serve as ticket operations manager for various UNM Athletic teams and events. May serve as ticket operations manager for UNM Football, depending on level of experience.
3. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
4. Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system, and conducts final event sales audits.
5. Monitors and maintains integrity of cash-handling and fiscal procedures. Oversees cash and credit card deposits and reconciliation of event transactions.
6. Provides detailed sales and financial reports on a timely basis; maintains all ticket office records.
7. Develops and implements systems and processes to establish and maintain records for the operating unit.
8. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
9. May work closely with internal and external partners to develop and grow specified programs. This position will work with department management in evaluation of procedures and workflow.
10. May maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required.
11. Performs miscellaneous job-related duties as assigned.
See the Position Description for additional information.
Conditions of Employment:
If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Campus:
Main - Albuquerque, NM
Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
Department:
Athletics Ticket Office (925FA)
Employment Type:
Staff
Staff Type:
Regular - Full-Time
Status:
Exempt
Pay:
$3,697.20 - $5,191.33 Monthly
Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required:
Yes
For Best Consideration Date:
2/14/2025
Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Please attach cover letter, resume, and three professional references.
PI261421389
Minimum Qualifications: High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications: 1. Experience with Paciolan software, or similar ticketing management platform.
2. Experience working in athletics ticketing, professional or collegiate
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