With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Purpose

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The Director of Transactions is responsible for the oversight of all Billing, Accounts Receivable (AR), Collections and Accounts Payable (AP) functions, including the supervision of staff within these departments and ensuring that all work is completed in a timely and accurate manner. The Director of Transactions is also responsible for process improvements and integrating newly acquired companies into these functions. The team is currently comprised of an AP Manager, AP Supervisor, 4 AP Analysts, AR Manager, AR Supervisor, Collections Supervisor, 8 Billing/AR analysts & 2 Collections analysts.

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\nKey Responsibilities\n\nOversee the Transaction Processing department, including Billing, Accounts Receivable (AR), Collections, and Accounts Payable (AP), ensuring timely, accurate, and compliant operations.\nMonitor departmental performance, identify opportunities to improve efficiency, and drive standardization across processes and systems.\nTrack, analyze, and present key performance indicators (KPIs) to senior leadership, supporting data-driven decisions and continuous improvement.\nLead the integration of acquisitions into the Billing and Accounts Payable modules of Microsoft Dynamics D365 platform, including discovery calls, process onboarding, data migration, training delivery, and post-go-live support.\nSupport budgeting and forecasting activities by providing accurate transaction data and insights.\nCollaborate with finance leadership and branch partners to align transaction functions with broader organizational goals and ensure effective service delivery.\nServe as the escalation point for complex billing and payment issues, ensuring timely resolution and customer satisfaction.\nManage AR functions including accurate cash application, DSO performance, and credit memo/write-off processing.\nDevelop and implement effective collection strategies to reduce delinquency and optimize cash flow.\nMonitor aging reports and ensure timely follow-up on past-due accounts by the collections team\nOversee AP operations, ensuring compliance with contractual terms, tax requirements, invoice validation, and discrepancy resolution.\nLead, coach, and develop staff through regular one-on-ones, training, performance feedback, and career development support.\nAddress personnel matters such as performance management, staffing adjustments, and conflict resolution.\nEnsure adherence to internal policies, external regulations, and Service Level Agreements (SLAs).\nSupport audit readiness and year-end close processes in collaboration with the Corporate and Branch Controllers.\nParticipate in special projects and process improvement initiatives as assigned by leadership.\nOther duties as assigned.\n\n Requirements

Qualifications & Experience

\n\nAssociate or bachelor’s degree in accounting, business administration, or related field is required. \n7+ years of experience in Billing, AR, Collections, and AP with at least 5 years in a supervisory role.\nExperience in specific billing processes, such as management fee, administrative service, property and maintenance billable is preferred.\n\n

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Skills / Other Requirements

\n\nProficiency with Microsoft Office products (Excel, Word, Outlook, etc) \n\n\nExperience with a major ERP system (i.e. Microsoft Dynamics, Oracle, SAP, etc.) is required (Microsoft Dynamics preferred)\nAbility to analyze financial data.\nMust be very detail oriented, possess excellent follow-through, and can multi-task.\nExcellent communications and interpersonal skills.\nStrong problem-solving skills with acute attention to detail and ability to meet tight deadlines and goals\nAbility to professionally communicate both internally and externally with individuals at all levels of an organization, including senior leadership.\nAbility to handle sensitive customer situations tactfully and effectively.\nExceptional time management skills.\nKnowledge of relevant laws and regulations (e.g., Fair Debt Collection Practices Act).\nUnderstanding of, or experience in, the Community Association Management Industry preferred.\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.