Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will be a part of the leadership team at Anantara Riverside Bangkok Resort, responsible for developing and executing the overall strategy and vision for spa, wellness and recreation operations. Your role will involve leading the implementation of this strategy to ensure excellence in guest experience, operational efficiency, and revenue growth.

Prepare and manage the spa’s financial budget, including revenue generation and cost control.Analyze financial data and implement strategies to maximize profitability.Monitor sales targets and implement marketing strategies to promote the spa and wellness services.Ensure the highest level of customer satisfaction through quality control of services, treatments, and facilities.Develop and oversee wellness programs and packages tailored to guest needs.Recruit, train, and retain skilled colleagues, ensuring they are well-equipped to deliver high-quality services.Develop training programs to enhance colleague skills in service delivery and customer relations.Foster a positive work environment to promote colleague retention and motivation.Ensure that all spa and wellness operations comply with health and safety regulations.Innovate and develop new spa treatments, wellness programs, and product lines.Stay up to date with industry trends and incorporate the latest wellness practices.Collaborate with the marketing team to create promotions, packages, and advertising strategies to drive spa demands

QualificationsAdvanced certifications in Holistic Wellness, Therapeutic Practices, or Fitness and Wellness programs can be an advantage.Minimum of 5-10 years of experience in the spa, wellness, or hospitality industry.Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.Experience with budget management, financial reporting, and revenue generation strategies.Knowledge of spa treatments, therapies, fitness programs, and wellness trends.Excellent communication and interpersonal skills to effectively build and maintain guest relationships.Strategic thinking and analytical skills to develop and implement successful Spa strategies.Fluency in English is required.