General Summary
The Operations Director is responsible for overseeing and coordinating the administrative and operational aspects of the UMSJMC Oncology Program, ensuring the efficient and effective delivery of oncology services to patients while supporting clinical staff and promoting excellent patient care. The scope includes oversight of personnel, budgeting and finance, operational oversight, space and resource utilization, compliance with regulatory requirements, program development, program coordination of the Wellness and Support Center, and quality monitoring. This role functions within a collaborative model with other disciplines, in particular, the department leaders, VP/Executive Director and Medical Director(s).
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Directs and manages administrative operations of practices and programs.
2. Provides direct oversight of the Wellness and Support Center Program, which includes but not limited to coordinating and implementing support groups, program development, and daily operations.
3. Complies and analyzes key performance indicators (KPIs) and outcomes data related to oncology services to support program evaluation and process improvement initiatives.
4. Monitors and maintains quality standards in oncology care delivery, ensuring compliance with regulatory requirements and organizational protocols.
5. Collaborates with administration, clinical teams, administrative staff, and external stakeholders to facilitate seamless coordination of patient care.
6. Conducts regular meetings with managers and Medical Director(s) to review practice operations, volumes, billing and issues related to practice development or patient care.
7. Develops annual budgets, capital requests, volume projections and revenue forecasting with the department leaders.
8. Monitors and assures monthly financial performance to budget, performs variance reporting, approves purchasing requests, etc.
9. Develops and implements policies and procedures to assure efficient patient flow, quality patient care and compliance with accreditation standards.
10. Plans and oversees space utilization, reconfigurations, and renovations. Identifies potential shared resources between departments.
11. Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (The Joint Commission, OSHA, third party payers, Commission on Cancer, National Accreditation Program for Breast Cancer, The American College of Radiation Oncology, Cancer Registry requirements, etc.).
12. Assures patient safety policies and procedures are adhered to, e.g., medical emergencies, hazardous waste, blood borne pathogens, fire and disasters, etc.
13. Collaborates with department leaders, housekeeping and facilities to ensure optimum standards are met within the Cancer Institute.
14. Performs HR functions to include hiring, supervising, disciplines and providing general oversight of staff. Conducts annual performance reviews of direct reports.
15. Aligns department goals with the Annual Operating Plan and ensures regular quality monitoring and reporting to the Oncology Clinical Service Line Council.
16. Participates in UMSJMC High Reliably Organization (HRO) programs, education, and projects.
17. Partners with subject matter experts to align with UMMS Cancer Network program and goals.
18. Assures the oncology clinical service line mission, goals and core competencies are met.
Company DescriptionWhen you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.
QualificationsEducation and Experience
1. Bachelor’s Degree in Business Administration, Nursing or a related discipline is required; Master’s Degree preferred.
2. Prior experience in a Cancer Center strongly preferred
3. Ten (10) years' experience in healthcare, healthcare administration, business operations, or related field, with five (5) years of progressive management experience in a large physician practice setting or hospital operations.
Knowledge, Skills and Abilities
1. Strong organizational and leadership skills, ability to provide leadership in a matrixed work environment, problem-solving skills.
2. Demonstrated knowledge of budgeting and financial management.
3. Demonstrated expertise with computer systems, data analysis and reporting.
4. Ability to supervise, coach and motivate the performance of direct reports.
5. Highly effective written and verbal communication skills.
6. Ability to analyze data, identify trends, and make data-driven decisions to improve program efficiency and outcomes.
Patient Safety
Ensures patient safety in the performance of job functions and through participation in cross functional patient safety initiatives.
1. Acts to correct observed risks to patient safety.
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices.
4. Implements principals of a High Reliably Organization to prevent patient harm and improve patient safety
Additional InformationAll your information will be kept confidential according to EEO guidelines.