Operations Director UKIE

Reporting to the General Manager of the Ecolab Pest Division, you will deliver a strategic approach to our service delivery across the UK & Ireland.  The role will also be responsible for the organisation and delivery of the Business Support Services stream.  The division delivers c.30,000 visits per month and over £1M+ in one shot revenue which needs to be planned in and delivered.

Your main tasks :

- Lead, motivate and develop the skills of a team of around 400 technicians and 35 managers.

- Guarantee the productivity of service teams and their safety in the field.

- Keep customer satisfaction at the forefront, responsible for customer retention.

- Accompany, coach, train and guide the activities of the Regional Managers in order to obtain the results expected from the teams.

- With the help of Regional Managers, lead and communicate regularly with District Managers, maintaining a strong commitment in the field.

- Maintain good relations with UKIE Senior Leadership Team

- Work closely with Sales, Operations Support and Customer Service teams.

- Ensure compliance with safety recommendations (customer site safety and road safety).

- In close collaboration with General Management, set monthly, quarterly and annual targets.

- Define and implement investment and action plans to enable the division to achieve its objectives, including recruitment requirements.

- Ensure that production targets are met in compliance with customer contracts, internal/external procedures and standards.

- Propose and implement new systems and tools to improve process efficiency and the achievement of objectives, change management.

- To work in partnership with Sales Management in responding to RFQs, any disputes and progress plans.

Profile required:

- 5 years' higher education, with a minimum of 5-10 years' experience in managing large teams, preferably in the service sector.

- Strong team management / leadership / change management skills

- Strong focus on results and customer satisfaction

- Operational and strategic vision

- Ability to analyse and summarize

- Fluent English (written and spoken)

- Driving license

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.