Director - Patient Experience Performance Mercy Clinic Quailbrook 4345 W Memorial Rd. Oklahoma City, OK 731134 The patient experience leader is responsible for implementation and sustainment of Mercy's patient experience strategy and behavioral service standards across a community's continuum of services. The individual in this role will collaborate with the executive leadership team; providing operational and voice of the customer insight and direct process and behavioral observations to target service improvement and strategic growth opportunities. This leader will directly oversee the service recovery process and procedures for the community, partner at the elbow with front line leaders to develop and support improvement efforts and manage assigned projects and initiatives that strengthen coworker engagement, leadership accountability and patient loyalty. Qualifications: Education: Bachelors degree in Healthcare, Business, Management, Hospitality or related field. Experience: 5+ years leadership & direct oversight for programs or operations, Mercy Key Benefits: Tuition Reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA Paid parental leave for new parents 401k with employer match Paid PTO for volunteering Competitive salary Future career growth! Find us at: Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers EEO/AA/Minorities/Females/Disabled/Veterans