Director Personal Lines Claims **Company** HSB **Location** Boise , United States Manages and directs claims assigned to a team of Personal Lines Adjusters. Provides technical oversight of claim file supervision, on a case-by-case basis, to ensure claim files are managed in accordance with established claims management standards. Demonstrates the ability to implement organizational change, manages mission critical objectives, mentors and develops Personal Lines Claims Adjusters. Communicates in a manner that leads to the realization of the organization’s mission, vision, values and strategic goals. Hires and on boards new staff. Is conversant regarding team performance trends, conveys a detailed understanding of the opportunities for improvement and maintains/executes improvement actions that lead to results within established targets. Education and Experience + Bachelor’s degree with related claims experience. MBA preferred. + 5+ years of insurance claim experience in personal lines claims perferred. + Experience in leading and managing all levels of staff relative to experience, tenure and professional development. Knowledge and Skills + Strong leadership skills in terms of teaching, guiding, coaching and developing staff. + Sound analytical skills in terms of functional, technical and financial information. + Understand and effectively analyze HSB coverage forms. + Expert knowledge of Data Management & Analytics. + Strong understanding of reserve accuracy relative to claim exposures. + Excellent customer focus and ability to partner with internal and external customers including, but not limited to Legal, Client Companies, Marketing and Underwriting. + Ability to communicate effectively at all levels of the organization. + Flexibility and willingness to work in a fast paced, rapidly changing environment. + Ability to foster teamwork to include conflict resolution, personal and team accountability, openness to influence and team commitment. At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.