Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus Overview
Kettering Health Miamisburg
Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio. The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care. Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning. 142 bed facilityAwarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.KH Miamisburg received several awards from Healthgrades: Outstanding Patient Experience Award (2017-2019)America’s 100 Best Hospitals for Prostate Surgery Award (2020)Joint Replacement Excellence Award (2020) Responsibilities & RequirementsJob Summary
This position is responsible for all PFS Shared Services processes for the overall management of credits/refunds, customer service and self-pay to ensure Kettering Health receives maximum reimbursement (within compliance), cash is posted accurately/timely, and patient’s receive quality service regarding their accounts.
Required Skills
Knowledgeable in healthcare billing regulations, proficient in Excel and data analysis, coding knowledge a plus. Ohio Epic Revenue Cycle Users Group
Essential Functions
Job Competencies
1. Knowledgeable of governmental and non-governmental billing regulations and compliant billing practices.
2. Possess strong analytical skills to identify areas in need of performance improvement and manage projects to implement changes with measured outcomes.
3. Align customer service initiatives to support and enhance the patient’s experience.
4. Innovative and creative ability to improve day to day work functions, for Customer Service, Cash, Credits/Refunds, and Self-pay
5. Ability to develop and implement departmental structural changes to allocate workload to align with industry standards.
6.Ability to work collaboratively with other departments and vendors to ensure KH receives the maximum reimbursement (within compliance) processes and credits/refunds are completed timely.
7.Directs the processing of refunds, credits and cash posting to ensure all payments/credits are posted accurately and compliantly.
8. All other duties as assigned
Management Roles
Management Roles: To achieve the goal of the senior leadership function, the following processes must be done well.
1. Planning for service – leadership sets a departmental mission that is supportive of the organizational long-range, strategic, and operational plans, and is reflected in departmental resource allocations and policies.
2. Directing service – leadership organizes, directs and staffs commensurate with the scope of services offered.
3. Implementing and coordinating service – leadership integrates patient care and support services throughout the organization (not just within departmental confines).
4. Improving service – leadership establishes expectations and plans, and manages processes to measure, assess, and improve the performance of the organization through the people and resources they direct.
Leadership Capabilities
Leadership Capabilities
Leadership Roles: Effective leadership defines a strategic plan that is consistent with the organization’s mission, vision and values; clearly communicates the mission, vision, values and strategic plan throughout the organization; and fulfills the organization’s vision by providing the framework to accomplish the goals of the strategic plan. As a member of the senior leadership team charged with leadership at Kettering Health Network there are distinct roles to provide for an environment of nurturing, growth and success. These roles include:
1. Leading through vision and values - which includes modeling and mentoring the values of the organization
2. Championing continuous improvement – by providing a secure environment in which initiative is encouraged, risk taking is supported and success recognized
3. Building partnerships – this includes improving interpersonal relationships. Nurturing people and developing joint ventures with businesses in the community we serve. Working closely with internal stakeholders and business partners to implement systems and processes that support revenue cycle goals
4. Facilitating learning – by modeling a personal openness to change and professional growth of others
Job Requirements
Minimum Education
BA Preferred, or 5+ years’ experience in billing management
Minimum Work Experience
Five to seven years of progressive management experience in patient accounting.
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