Join Community  

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. 

 

Make a Difference 

The Director of Population Health Operations will provide leadership for the tracking, implementation, and communication of strategic initiatives including processes & workflows guided by data-driven decisions. They will also be responsible for ensuring the engagement of health system partner stakeholders including, but not limited to, physicians and other healthcare providers. The Director will oversee staff managing technology workflows, process improvements, analysis and reporting, and communication of population health goals and progress for achievement. The successful candidate will establish and monitor objectives of Population Health Operations (highest level of patient care, improved population health quality and equity, reduction of cost, documentation of patient acuity, and effective engagement) while maintaining alignment with other IHCI departments such as contracting, medical economics, clinical, CDI, and analytics. The Director will work closely and partner effectively with a variety of stakeholders, coordinating operational activities within the company as well as health system partners to develop, implement, and evaluate Population Health programs and initiatives. The individual in this role will bring population health and value-based care operational experience with a focus on patient access, quality of care, and risk adjustment while demonstrating leadership, teamwork and effectiveness. The ideal candidate will also have experience with medical groups and/or health plan operations, have experience leading value-based care, population health, and transformational initiatives. The person in this role must excel working in an ambiguous environment and have proven experience driving organizational change collaboratively as we build infrastructure to support value-based payment models. 

 

Exceptional Skills and Qualifications 

4 year / bachelor's degree (Required)  Master's Degree (Preferred)  4+ years: Experience within healthcare and/or managed care operations. (Required)  4+ years: Experience in a leadership role. (Required)  4+ years: Experience leading Medicare ACOs, working with managed care products, leading population health operations, process improvement, and organizational effectiveness. (Required)  IHCI: Collaborate with executive leadership and partnered management teams on the development, execution, and communication of key strategic initiatives such as quality, cost, risk adjustment, and patient access. Coordinate with internal and external colleagues and stakeholders to identify and resolve operations issues and remain focused on the issues identified until they are satisfactorily resolved.   Build and maintain relationships with influence at all levels to attain credibility and crucial support for the business’ process, methodologies and technologies. Work with the management teams to drive the success of the business’ cost and quality initiatives.   Evaluate data to identify trends, and conduct root cause analysis; develop improvement plans, organize cross-functional teams and develop high-quality output for internal and external constituents to address identified issues.   Create operational and process tracking metrics and dashboards for monitoring performance and intervening as needed on outliers or opportunity areas.   Present key performance metrics to Partner stakeholders.   Comply with federal and state regulations and company policies, procedures and processes.