Director, Process Transformation The Director, Process Transformation: * Provides leadership and direction to develop skills and organizational capabilities to achieve business results as well as educate and create awareness of Process Improvement / Transformation methodologies across the Bank. * Leads a team that employs methods to discover, mine, document, model, analyze, measure, improve, implement, and optimize business processes. The role combines big picture thinking, coupled with small incremental steps to achieve process transformation. * De-risks and simplifies processes throughout the organization which deal with regulatory actions. * Works with the Enterprise Risk team to prioritize processes to simplify, then work with a cross-functional team to document current state of prioritized processes, and determine how to remediate through simplification and automation. * Works closely with product and process owners to understand product and process roadmaps, and deliver solutions which also improve customer and colleague experiences on top of remediating risk within each prioritized process. * Collaborates closely with Technology partners leveraging technologies to simplify processes while maintaining alignment with our key foundational objectives including our relationship focus and credit quality. The Director of Process Transformation has experience simplifying and automating processes, and building close relationships with key stakeholders to ensure that the team's effort is aligned with overall corporate strategy. Position Responsibilities: Administration * Prepare kickoff documentation including project scope document, approach, governance, methodology, and timelines. * Prepare draft information and documentation request list to be obtained from LOB (e.g., existing process maps, technology architecture and roadmap documents, policy documents, procedures, process flows, issues and incidents reports, RCSA, etc.) * Prepare status updates and monthly Steering Committee reports. * Prepare ongoing Executive communications documents to share progress and findings with Comerica stakeholders. Operating Model Design and Oversight * Analyze existing information and documentation provided by LOB, including existing process flow diagrams, and IT and technology architectural diagrams, policies and procedures, organization charts, governance documentation, reporting. Operating Model Design and Oversight * Analyze existing information and documentation provided by LOB, including existing process flow diagrams, and IT and technology architectural diagrams, policies and procedures, organization charts, governance documentation, reporting. * Conduct process mining to understand the performance of the processes and identify bottlenecks and other areas of improvement. * Through working sessions with stakeholders, confirm and document current processes and supporting systems, including items such as: calculation methodologies, risk and controls, exception controls/escalation and monitoring practices, end-to-end activities, and 3rd party involvement. * Document observed "pain points" gathered through working sessions. * Document gaps in end-to-end process maps ("breaks"). * Review Comerica Bank Risk Appetite, Risk Metrics, Limits and Thresholds. * Overlay the end-to-end process maps with assessment of gaps in risk and control matrix (RCM) for the following: * Design of current processes and related controls. * Systems support for end-to-end processes. * Governance and interaction models. * Product risk and incident management processes and incident reporting capabilities. * Other scope and criteria determined in the kickoff scope document. * Prepare draft documents containing current state observations and gap assessment regarding the design of processes and supporting technology and people. Seek review and feedback. Process Transformation Strategy * Observe, review, collaborate with and analyze collagues and end users of processes in scope through user research, colleague SME meetings, usage data and market landscape to ensure alignment of innovation efforts with overall digital strategy. * Integrates risk management product requirements (working together with risk managers) to reduce reliance on manual process steps and controls. * Gathers user requirements across key stakeholders and translate them into user stories and acceptance criteria for their team; writes new user stories. * Sets ambitious and clear process and product vision and communicate it effectively to stakeholders, the team, and the rest of the unit. * Identifies, designs and advocates for initiatives to contribute to the achievement of major process and product goals. Execution, Delivery and Monitoring * Remediate risks in partnership with the LOB. * Oversee the resulting end-to-end Process improvements by the LOB and provide assistance when required. * Monitor and document process changes and measure improvements in efficiency and identify any new bottlenecks. * Partner with key stakeholders to optimize the solution and achieve a high adoption rate. * Own the end to end delivery on business outcomes (from inception to production). * Participates in sprint meetings as required. * Tracks and measures product progress. * Ensures value delivery. * Makes feature tradeoffs and sprint decisions. * Oversees budget assigned to the journey. * Helps define success metrics and manage KPIs critical to the product platform success. * Leads the new factory of process simplification to overall success Partnership * Collaborate with stakeholders to ensure product vision aligns within business strategy and requirements including but not limited to Enterprise Risk, Retail, Commercial Bank, Credit, Retail, Risk and Compliance, Technology and Operations, Human Resources. * Works with multiple teams to understand the requirements and constraints for building the product. * Clearly communicates the requirements to the team. * Gives feedback to the development team. * Coaches development and design teams with detailed guidance during the process and product development Leadership and People Management * Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion. * Lead, coach and manage team members; develop team to consistently deliver programs and the related systems with quality, on time and within budget. * Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development, and retention. * Lead the team's efforts related to diversity and inclusion. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled