Job Summary

Job Description

What is the opportunity?

We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency, ownership, initiative, communication, service, and partnership.

This position will own delivery of Production Application Support services to the Fixed Income Business, acting as the Regional Production Services lead for the New York region, partnering with peers across Canada, London and Asia delivering 24x7, 365 world class service, leveraging ITIL IT Service Management principles of Event, Incident, Problem and Change management and serving as the primary escalation point for any issues impacting the production environment in the region.

The ideal candidate should have strong capital markets front office experience and serve as face-off to Business, Development, Infrastructure and IT Risk & Governance teams.

If you meet the above requirements and are ready for a new challenge - we would like to speak with you!

What will you do?

Lead multiple teams of production support analysts in Canada, the U.K and the United States providing world class support, 24x7 across multiple time zones, ensuring the highest levels of service for Fixed Income Clients and applications across Commodities & Futures for Trading, Pricing and Risk management systems.

Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.

Superior Major Incident Management experience is critical.

Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.

Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.

Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.

Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.

Drive efficiencies through the implementation of tools and process improvements; provide leadership and subject matter expertise to team members.

What do you need to succeed?

Must Have:

Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)

Solid Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; hands-on knowledge of the full Fixed Income trading lifecycle (Market , Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows 

Strong, Hands-on support knowledge of ION and Bloomberg TOMS, is a requirement; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.

Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.

Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure.

Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).

Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, Powerpoint presentations, MS Excel charts

Nice to Have:

Experience in DevOps and cloud technology (AWS, GridGain)

Experience to support MQ, SOLACE and RV/RMDS

​What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Flexible work/life balance options.

Opportunities to do challenging work.

The Good-Faith Expected Salary Range For The Above Position Is $210,000 - $275,000 Depending On Factors Including But Not Limited To The Candidate’S Experience, Skills, Registration Status; Market Conditions; And Business Needs.  This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company-Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan.

Rbc’S Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That:

·       Drives Rbc’S High Performance Culture

·       Enables Collective Achievement Of Our Strategic Goals

·       Generates Sustainable Shareholder Returns And Above Market Shareholder Value

#LI-POST

#LI-Hybrid

Job Skills

Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management

Additional Job Details

Address:

BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET:NEW YORK

City:

New York

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-06

Application Deadline:

2025-02-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.