Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.  

POSITION SUMMARY
The Director of Clinical Quality is responsible for implementing Clinical Quality Management procedures. Procedures include but are not limited to, planning and orchestration of onsite quality review processes, survey preparation, policy development, incident review, and training.

Expected starting wage range is $134,060.10 - $165,568.54  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements.   

ESSENTIAL FUNCTIONS
• Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Plans Organization-wide CARF accreditation processes and survey
• Plans and executes CARF accreditation and oversees Joint Commission accreditation processes.
• Collaborates with Chief of Clinical Quality, Nursing and Risk Management to provides ongoing management and training related to implementation of corporate-wide clinical quality processes.
• The Director of Clinical Quality is also responsible for:
o Providing leadership for national accreditation efforts
o Providing Quality data to Chief of Clinical Quality, Nursing and Risk Management and Telecare executives
o Supervising Clinical Quality Managers, Non-RNs
o Identifying actual and potential clinical risks or trends; communicating the presence of clinical risk to the Chief of Clinical Quality, Nursing and Risk Management and Telecare executives and decreasing potential liability to the corporation
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

QUALIFICATIONS
Required:

Master’s degree and five (5) years’ experience in a leadership/ management position working with persons with severe and persistent mental illness Demonstrated ability to lead multi-site accreditation efforts and quality improvement projects Must be willing to travel 50% Must be at least 18 years of age Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.

Preferred:

 Knowledge of regulatory requirements and/or accreditation standards desired

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, push, pull, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, reach, twist, bend and do simple and power grasping. The position requires manual deviation, repetition and dexterity and to drive and be exposed to uneven walking ground.

ESSENTIAL FUNCTIONS

Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders. Accreditation survey readiness:

o   Plans, executes and oversees Organization-wide CARF accreditation processes and survey.

o   Plans, executes and oversees Joint Commission accreditation processes and survey.

o   Supports programs undergoing complaint surveys.

Collaborates with VP – Quality and Risk Management, Senior Director of Nursing, Senior Leadership, VP’s of Operations, Regional Directors of Operation to provide ongoing management and training related to implementation of corporate-wide clinical quality processes and initiatives. The Director of Clinical Quality is also responsible for:

o   Providing Quality data to the VP – Quality and Risk Management, Senior Director of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation and other Telecare leadership.

o   Supervising Clinical Quality Managers (Clinicians and RNs).

o   Identifying actual and potential clinical risks or trends; communicating the presence of clinical risk to the VP – Quality and Risk Management, Senior Director of Nursing, Senior Leadership, VPs of Operations, Regional Directors of Operation and Telecare leadership; and decreasing potential liability to the corporation.

Participates in Regional activities, effectively communicates with Regional leadership and oversees Regional Report completion. Provides direct oversight of all adverse/sentinel events that occur.

o   Works directly with programs and Clinical Quality Managers to provide consultation and guidance.

o   Works collaboratively with other functional departments to ensure investigation activities are complete.

o   Supports Clinical Quality Managers in RCA (Root Cause Analysis) completion and follow-up.

o   Updates VP – Quality and Risk Management of sentinel event documentation collection and completion.

Creates/updates/reviews policies promptly through Policy Manager. Assists with content creation/coordination of quarterly Standardization Meetings for all product lines. Leads/participates in committees/workgroups that support the department and Telecare.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, push, pull, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, reach, twist, bend and do simple and power grasping. The position requires manual deviation, repetition and dexterity and to drive and be exposed to uneven walking ground.  

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.