About Tufts Medicine:

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:

 

·       Tufts Medicine Professional Group (TMPG)

·       Tufts Medicine Integrated Network (TMIN)

·       Tufts Medical Center

·       Lowell General Hospital

·       MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford

·       Tufts Care at Home

 

Job Overview 

As the Director of Registration and Placement Services you will be focusing on patient check-in, point-of-service collections, and financial clearance as well as administering, coordinating, and reviewing the performance of patient access functions.   You will also be responsible for identifying, recommending, and implementing strategies to improve process, promote operation efficiency, while enhancing the patient experience and meeting regulatory compliance guidelines.   You will be supported by 4 managers and oversee 200+ FTES across 5 hospitals with Inpatient/ Outpatient, Admitting Operations, Urgent Care and Emergency Department (ED) services.

What you need 

Minimum Qualifications: 

1. Bachelor’s degree. 

2. Eight (8) years healthcare Revenue Cycle leadership and Patient Access experience 

3. Extensive experience of Revenue Cycle processes, knowledge of Governmental and Commercial payors, Healthcare Regulatory and Compliance, and Hospital Information Systems such as EPIC, Cerner, Meditech, etc. 

4. Leadership experience across multiple sites leading a 100+ employee organization. 

 

Preferred Qualifications: 

1. Master’s degree. 

 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

 

1. Responsible for the 24/7 hours of operations of Patient Access/Registration for three acute hospitals and multiple outpatient locations.

2. Manages the various financial components of the Centralized Patient Access Department.  Provides input into the budgeting process; addresses variances and updates forecast throughout the fiscal year. 

3. Plans for appropriate staffing and capacity management. 

4. Develops a competent management team and business strategy to position the Centralized Patient Access Center for significant growth. 

5. Leads the operational team in strategies associated with attaining ongoing client metric, production, financial and other goals through effective and management. 

6. Attends work groups, Service Line meeting as well as other internal and external. 

7. Works in collaboration with strategic facilities management as it relates to expansion and/or consolidation, information systems and communication systems and other technology needs. 

8. Support efforts in determining additional requirements for new or expansion services line, both internal and external. 

9. Works in collaboration with other leaders on centralizing and or standardizing Patient Access processes across the healthcare system, while establishing positive, collaborative relationships with operation leader’s both internal/external. 

10. Actively participate in system wide Digital Transformation Patient Experience. 

11. Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. 

12. Ensures staff are aware and compliant with all applicable laws, regulations, guidelines etc. 

13. Actively focus on activities that support employee engagement, including coaching and mentoring. 

 

Physical Requirements:  

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc. 

2. Largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment. 

3. Frequently required to speak, hear, communicate and exchange information. 

4. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. 

5. Occasionally lift and/or move up to 25 pounds. 

6. Ability to be on site and commute between campuses.

 

Skills & Abilities: 

1. Strong operational understanding of healthcare revenue cycle with a particular focus on front end operations, with proven verbal and written communication skills. 

2. Able to demonstrate superior organizational, management, leadership and problem-solving skills. 

3. Knowledge of front-end patient access knowledge, including tools to use as support. 

Job Profile Summary 

​This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing.  In addition, this role focuses on performing the following Operational Strategy & Optimization duties: Ensures departmental technical and operational optimization, develops strategies for technology/applications used within the department, provides the reporting/analytics necessary to inform strategic operational decisions, identifies and proposes operational-optimization opportunities, and identifies and facilitates the delivery of, departmental training/continued education needs.  A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders.  Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.