**About the Role:** **Grade Level (for internal use):** 12 **Director Relationship Management Global Accounts** The Director of Relationship Management role, a senior-level position, leverages knowledge of the physical commodity markets to enhance relationships with customers and help them realize bottom-line benefits from the use of S&P Global Commodity Insights products. Due to the breadth of knowledge the RD brings to the relationship, they are seen by the customer as the guardians of the global relationship, orchestrating the deployment of corporate-wide resources to provide value to SPGCI's global accounts. The proactively-focused role is responsible for the development and maintenance of long- term relationships with a defined customer base to ensure high-level customer satisfaction. They influence the broader adoption of existing and new services as well as the retention of existing business. As the customer advocate, they must also provide actionable customer feedback that will enhance SPGCI products and services to earn client business. **Responsibilities:** **Managing Account Relationship** • Main point of contact on account, taking responsibility for the experience the customer has with SPGCI • Considers both the big picture as well as the day-to-day when managing the account • Develops and builds meaningful and lasting relationships with key and influential stakeholders • Effectively navigates around client organizations and leverages internal cross-functional resources to create value • Continuous investigative and collaborative contact with customers to gather strategic information about their business, understand their issues, uncover unrecognized problems, provide solutions to them • Coordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and customer needs are met • Acts as a broker of capabilities or services for client, advocates internally and facilitates the involvement of sales and other functions to achieve common goals for the client and for SPGCI • Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client • Monitors and reports on the health of the relationship between SPGCI and Global Accounts • Organize C-Suite level engagements **Lead Generation - Driving Increased Adoption of New Services** • Plays an instrumental role in the initial sales cycle and growth of the account by researching customer business, identifying and qualifying leads, involving sales to negotiate and close opportunities • Promotes services and identifies new product development needs by working across functions within the customer organization to understand their needs and based on their industry knowledge, contribute relevant input to product launch and marketing plans. • Seeks out cross- and up-selling opportunities • Drives interest in product demonstrations throughout the customer organization. • Responds to incremental sales and incoming orders, which are processed via the sales administrator or client services **Retention** • Close collaboration with the Commercial Directors • Prevents cancellations and mitigates risk by ensuring existing clients continue to derive value from SPGCI services • Ensures client derives value from enterprise-wide licenses to maintain loyalty by working closely with the Commercial Directors, Relationship Directors from all regions, Specialists, Customer Success Managers and other functions, to drive broad adoption **Reporting** • Communicates potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levels • Monitors and reports on use of SPGCI services. • Constructs client value story and reports back voice of customer • Contributes to Account Plan and participates in plan implementation. • Work across regional boundaries with other Relationship Directors to ensure the customer account plan is developed and executed consistently and effectively. • Provides status risk and opportunity, product development needs • Updates Salesforce with client activity • Keeps all team members in the loop on all client interactions for each account **What We’re Looking For:** · Bachelor's degree · Experience in commodity industry and understanding of price reporting agencies is a plus · Senior-level commercial experience · Ability to work with complex clients and product suites with a solution-selling-based approach · Exceptional inter-personal, communication-based and organizational skills **Compensation/Benefits** **Information:** (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $105,000.00 to $125,000.00 Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) . **Right to Work Requirements:** This role is limited to persons with indefinite right to work in the United States. **About S&P Global Commodity Insights** At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . **What’s In It For** **You?** **Our Purpose:** Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. **Our People:** We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries **Diversity, Equity, and Inclusion at S&P Global:** At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  **US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group) **Job ID:** 312708 **Posted On:** 2025-02-24 **Location:** Houston, Texas, United States