Purpose & Overall Relevance for the Organization:
To lead and drive sustainable and profitable Retail Business with market share growth in Taiwan by:
• Meeting and exceeding agreed KPI targets for net sales and profitability
• Leading and inspiring the retail operations teams to meet or exceed commercial goals and KPI’s, with a focus on building Brand equity
• Focusing on the development of a trading and service culture across all our own retail stores
• Defining and continuously developing the retail business models, taking into account industry benchmarks and Global guidelines
• Implementing and driving agreed Global retail processes and guidelines for Taiwan and Retail Operations; feeding back Market needs to the Greater China and Global Retail CoE for the ongoing development of global processes
• Developing and executing local retail relevant and specific processes in close cooperation with the Greater China and Global Retail CoE
Key Responsibilities:
• Drive and implement the Market Retail Strategy, focusing on the 5 P’s: People, Product, Premises, Processes and Profit, to continuously maximize profitability, that is market relevant yet adhering to Global requirements
• Manage and control operational expenses in line with the retail budget
• Make commercial decisions with the guidance and direction from Taiwan Commercial Director by analyzing the retail KPI’s and local retail trends and needs
• Create and drive a high performing culture across Taiwan by setting clear expectations and targets, analyzing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
• Ensure elaboration of a rolling ‘Retail deployment schedule’ by store, covering all retail marketing, visual merchandising, store development, and other activities and ensure implementation by operational coordination and close tracking
• Ensure identification and improvement of best practices by own store format and compliance within the Market retail store portfolio
• Develop and implement advanced components for enhancing the adidas Group retail business model (logistics, IT, reporting, staff deployment planning, training) with the respective functions
• Support the creation of operational guidelines in close cooperation with the CoE and ensure local implementation
• Critically look at current processes and relevance for Taiwan and actively communicate necessary adaptation to global guidelines into the CoE
• Define organizational structure, set objectives, and manage workloads and results to achieve goals while adopting best practices and achieving continuous process improvement
• Ensure high employee engagement at every level through effective motivation, coaching, training, and development of personnel in the team
Key Relationships:
• Customers
• Retail Operations team
• District Managers, Cluster Managers and Store Managers
• Global Retail Centre of Excellence (CoE)
• Taiwan Senior Leadership Team
Knowledge, Skills and Abilities:
• Minimum of 15 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries
• Strong leadership skills, with a minimum of 8 years’ experience of leading multi store retail teams
• Excellent communication skills including impactful presentation skills, influencing and negotiating and change management
• Advanced numeracy and literacy, with good IT skills (Word, Outlook, Excel, PowerPoint)
• Fluency in English and Mandarin
Requisite Education and Experience / Minimum Qualifications:
• University degree in business (ideally with marketing and sales focus) or equivalent relevant experience