You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The ICS Risk & Control Operations team is responsible for execution of complex risk and control programmes and initiatives across our business.

ICS is looking for a Director of TLM and Outsourcing to lead a diverse team of high-performing professionals focused on ensuring enterprise policy and regulatory requirements related to third-party risk and regulatory outsourcing are embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, TLM and Outsourcing will:

Serve as the go-to subject matter expert within ICS for Third-Party Lifecycle Management (TLM) and European Outsourcing Ensure all activities & guidance provided are in alignment with policy and regulatory standards Support with design and dissemination of targeted training and awareness programs to increase understanding and management of third-party risk within ICS Consult on the design and implementation of controls tailored to third-party risk and affiliate outsourcing Raise awareness and educate our business and legal entities on third-party and outsourcing requirements and identify and drive improvements to ensure robust risk management Oversee key risk indicators and track emerging risks, delivering insightful reports to leaders and risk committees Highlight critical risks and provide actionable recommendations for mitigation Partner with risk stripe experts in first, second and third line to ensure the right risk treatment for outsourced services Lead key strategic projects through inception to deployment

 

Required Qualifications: 

Experience in risk management, preferably within financial services, and understands critical risk management lifecycle activities Excellent project management, communication, and relationship-building skills, with the ability to influence stakeholders at all levels Leadership and collaboration capabilities, with demonstrable experience in building productive partnerships across the business, legal entities, lines of defence and enterprise policy and risk stripe teams Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Strong understanding of operational and regulatory risks Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

 

Preferred Qualifications: 

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Serving as the go-to subject matter expert pertaining to specific operational risk types Ensuring activities are in alignment with standards set by regulators or enterprise policies

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.