**Overview** The **Director of Telehealth** is a critical leadership role responsible for providing strategic direction and operational oversight for multiple departments in **Telehealth and Hospital at Home** . This individual will ensure the delivery of high-quality, patient-centered care, foster staff engagement, and drive continuous improvement.Accountable for achieving staff satisfaction, physician satisfaction, patient satisfaction, productivity, staff evaluations and quality performance metrics for assigned operating units. This role works within the St. Luke's Virtual Care Center. **St. Luke's Virtual Care Center** is in the heart of downtown Boise, surrounded by skiable mountains and raftable rivers. St. Luke's Virtual Care Center exists to optimize acute care outcomes through collaboration and the use of technology. The team-based model of care enables patients in our hospitals and within their homes to have access to specialty resources, when and where they are needed. **Sign on and relocation offered!** Check out our video and FIND YOURSELF HERE: https://www.youtube.com/watch?v=YHzzWg4v5RM **What you can expect from this role** + Develop operational plan in collaboration with each hospital at home and telehealth manager, for goals, measures and targets in alignment with the overall goals of the organization + Collaborate with nursing leadership and staff to promote the delivery of safe, effective and quality patient care and ensure standards of best practice in nursing are followed when implementing telehealth solutions + Participate in establishing and maintaining communication between ancillary departments and physicians, nursing personnel, and other health care professions both internal and external to the organization + Represent the hospital at home and telehealth services on clinical operational and strategic committees + Initiate and foster continuous improvement within departments + Identify and resolve patient/customer satisfaction issues and complaints + Full-time (1.0 FTE), days, M-F **Qualifications** + Education: Bachelors' of Nursing Degree + Experience: 7 years of relevant experience; managerial experience in acute care nursing highly preferred + Licenses/Certifications: Current RN licensure from the State of Practice **What’s in it for you** At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Boise_ **Category** _Nursing - RN and Leadership_ **Work Unit** _Acute Home Care Delivery Professional Services Virtual Care_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2024-94907_ **Default: Location : Location** _US-ID-Boise_ **Work Location : Name** _720 E Park Blvd, Boise, St Luke's Central Plaza_