You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health. 

 

What will you do? 

 

Calculate and release Disability Benefit payments 

Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc. 

Review and comprehend contractual provisions 

Handle inbound and outbound calls 

Assist and develop repayment plans for Overpayments 

Respond proactively to client inquiries or concerns 

Create an environment that promotes team member accountability and autonomy 

Represent Sun Life professionally, internally and externally, and work well with partners and clients 

Identify and suggest opportunities for process improvements 

 

What do you need to succeed? 

 

Stellar customer service skills that puts the client first 

Demonstrate active listening skills towards our Plan Members and Plan Sponsors 

Exceptional time management and organizational skills 

Outstanding communication skills – written and verbal   

Thrive in a fast paced, high-volume production environment 

Able to apply critical thinking to solve complex problems 

Ability to take initiative and demonstrate sound judgement 

Show resilience when taking on new responsibilities or handling difficult situations  

Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth 

Teamwork and collaboration 

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

 

 

 

Notes 

 

Occasional over time is required during periods with high incoming volumes in order to meet client expectations 

 

What’s in it for you? 

 

Opportunities to learn new skills, grow and move into different roles 

Comprehensive training program with virtual classroom and ongoing learning to be set up for success 

Trusting, diverse and inclusive working environments  

Supportive leadership who’s focused on your success and well-being 

Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference 

Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities 

We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include: 

Comprehensive benefits 

Wellness programs, benefits and health incentives  

Paid vacation based on experience and additional days to support family care and personal emergencies  

Permanent postings will also include: 

Retirement & stock investment   

Pay for performance reward 

Time off for enrichment experiences through a Sabbatical program 

Investment in not-for-profit organizations that are important to you 

#LI-Hybrid 

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

47,000/47 000 - 77,000/77 000

Job Category:

Claims - Life & Disability

Posting End Date:

02/02/2025