The Opportunity

As a Disability Underwriting Director, you will be responsible for a team of underwriting consultants, using your experience to support them through coaching, answering questions and providing guidance on workflow, procedures, resources, and underwriting. Successful candidates will maintain full awareness of the department’s service level requirements, provide support as needed to achieve these goals and work with leadership to develop and deliver on our strategic vision and execute on day to day results.

The Team

It is an exciting time in Underwriting at MassMutual!  We are going through a digital transformation while continuing to be a leading customer-centric company.  The team supports our MassMutual Financial Advisors (MMFA) distribution channel. We support MassMutual career agents, individual brokers, and the consumers they serve. The team culture is collaborative, cross-functional, and uses legacy and new technologies combined with a work/life balance.

The Impact

As a Disability Underwriting Director your responsibilities will include but are not limited to:

Acquisition, retention, and development of IDI underwriting talent.

Lead, guide, mentor, and coach disability underwriters in both technical and professional skills.

Cultivate an environment conducive to continuous improvement and root cause problem solving activities.

Build on our culture of Advisor True North, ensuring the team provides an exceptional customer experience to our career advisors and brokers

Work closely with Compliance, Legal and key underwriting partners around underwriting policies and respond to new regulatory issues and inquiries

Commitment to professional development: adaptable to change; open to both receiving and providing feedback in a constructive manner; makes changes in behavior based on feedback and/or experience

Maintain ongoing awareness of medical, financial, and occupational underwriting developments across the industry. 

Perform trending and root cause analysis to identify gaps and provide feedback on training needs and procedural changes

Develop and maintain key relationships with General Agents, advisors, brokerage directors and firm staff to resolve escalations, discrepancies, or risk related concerns. Considers total case financials, relationship, and value of customer.

Minimum Qualifications

5+ years' experience leading or mentoring production underwriters or 7+ years production underwriting experience

High School Diploma

Candidates residing within 50 miles of our Springfield MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office

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Ideal Qualifications

10+ years of direct IDI underwriting experience with an underwriting authority

IDI underwriting leadership experience

Experience leading a concierge service team

Proven experience of innovation; can brainstorm effectively; open to new methods, processes, or ways of performing work; proactively seeks alternative ways to meet objectives; can articulate how potential ideas may play out in the business environment; advanced critical path thinking

Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial)

Proven track record of partnership with sales, product, marketing and compliance

Flexible to travel and work outside of standard office hours

Bachelor's Degree

What to Expect as Part of MassMutual and the Team

Regular meetings with the DI Underwriting & New Business team

Focused one-on-one meetings with your manager

Access to mentorship opportunities

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#CR-41

#LI-REMOTE

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $137,800.00-$180,800.00