At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Summary of Primary Function/General Purpose of Position** The Coordinator Lab Distribution coordinates courier routes by scheduling and dispatching courier assignments to accommodate specified timeframes. Responds to phone requests for pickup and delivery of specimens, reports, and supplies. Serves as the liaison between the couriers and Lab Supervisors or Managers. **Essential Job Functions** • Coordinates the operation of the courier services with the contract vendor and holds vendor accountable for compliance with the terms of the service agreement. • Responsible for the accuracy of all delivery manifests in laboratory and maintains for safe record keeping for lab compliance. • Responsible for the timely and efficient delivery of all orders. • Prepares customer orders for shipment, using all prescribed packaging methods to ensure integrity of the shipment. • Maintains stock items ordered by customers while meeting productivity, accuracy, and customer service goals. • Serves as orimary dispatcher for on-demand requests. • Communicates with couriers to meet the service demands required. • Communicates client concerns. • Coaches and trains new and existing couriers. • Administers laboratory protocol for drivers. • Works with outside courier service to determine if request can be incorporated on an existing route. • Supervises outside courier route schedules to improve efficiencies for existing and new laboratory accounts and reduce costs. • Reconciles all vendor invoices for laboratory courier charges and evaluates cost-saving opportunities. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** None **Education** High School/GED (required) Associates (preferred) **Work Experience** 5 years related work experience as a courier (preferred) Experience with laboratory inventory, supply distribution, and/or laboratory specimen tracking (preferred) Leadership experience in courier services (preferred) Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com