The opportunity

The Disbursement Specialist provides administrative support to internal and external customers (policyholders, partners and distributors) who request for any financial disbursement related changes and inquiries. Ensures that customer transactions are done within turnaround time (TAT).

Responsibilities

Handling of client-initiated disbursement requests.

Effective communication with customers.    Deals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions.

Email handling.  Able to give answers to inquiries on products, interest rates, policy values and other policy information.

Able to attend to other transactions such as Disbursement Batch processing, Bridger Checking, Transfer of Servicing Agent

Timely preparation and submission of the assigned report/s

Any other duties/projects assigned from time to time within or beyond working hours as needed.

Suggest ideas that will help improve the team’s performance and the company as well.

How will you create impact?

Supports the team in achieving the standard required for the job by providing immediate and accurate response to client inquiries.

Active participation in various product orientations to keep updated and other company provided trainings and seminar.

Ensure timely and accurate preparation of monthly activity report of all transactions received.

Encourage the team to share information, knowledge and best practices on how to improve daily tasks.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Degree Holder of any four year course

Related insurance qualifications would be an advantage

2-4 years of professional experience in the Life Insurance industry

Certificate in Life Insurance or Diploma in Life Insurance would be an advantage

Computer proficiency/ MS Office Applications (i.e., Word, Excel, Power Point)

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement