The Pool Concierge team is responsible for providing exemplary Guest Service at the Hotels of the _Disneyland_ ® Resort! They play a crucial role in the resort’s goal of exceeding high Guest expectations by engaging with Guests, anticipating their needs, and providing a personalized experience. **Responsibilities :** + Actively greet Guests as they enter the Pool area and assist in locating and setting up seating for them  + Promote teamwork and cultivate a harmonious working climate  + Recognize and address potential intoxicated or disorderly Guests  + Accurately handle and report employee Guest accidents  + Respond accurately to any hotel emergency or safety situation  + Maintain Pool area by aligning lounge chairs, filling water stations, picking up towels, replacing towels, etc.  + Focus on Guests as the top priority to be aware of their needs at all times and respond immediately to all requests  + Greet Cabana Guests upon arrival, escort to their Cabana, and notify the server  + Acts as a liaison between the Guests and any department necessary, Resort wide  + Assist with dining/event reservations, room readiness, sunglasses cleaning – passing of amenities – replenishing/straightening of towels etc.  + Maintain cleanliness and order of the Fitness Center **Basic Qualifications :** + You must be at least 18 years of age to be considered for this role + Possess a positive, polished, outgoing, and friendly personality  + Strong technical abilities  + Ability to work cohesively with other Cast as part of a team  + Strong written and verbal communication skills  + Passion for serving others and proven problem-solving skills while maintaining professional etiquette  + Ability to partner efficiently with other operating departments  + Proven ability to prioritize and coordinate work assignments  + Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures  + Ability to work a flexible work week including nights, weekends and holidays  **Preferred Qualifications:** + One year of experience in a customer service or restaurant environment **Additional Information :** **SCHEDULE AVAILABILITY** Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires **SUBMITTING YOUR APPLICATION** After clicking “ **Apply Now** ” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “ **Next** ” on each page, then “ **Submit** ” on the final page. KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles **The pay rate for this role in California is $27.25 per hour.** **Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit:** **https://jobs.disneycareers.com/benefits** **.** **Job ID:** 1257923BR **Location:** Anaheim,California **Job Posting Company:** "Disneyland Resort" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.