Job Overview:

Provide customer service to all Fort Irwin personnel for services requested for facilities maintenance. Must be highly organized and possess basic office skills, such as alphabetical/numerical filing, typing, word processing, and/or checking a variety of data requiring a high level of accuracy in a fast passed environment. This includes the receipt and processing of work requests, inquiries, and complaints received in Company and Government systems. Operate general office machines necessary to perform assigned duties. Responsible for assigning the proper priority and work descriptions to all work requests received.

Key Responsibilities/Accountabilities:

Receive, record, and distribute work orders for the department to appropriate crews. Process work requests and service orders using MAXIMO, GFEBS, and ArMA computerized work order
system. Close and appropriately file all work using MAXIMO, GFEBS, ArMA, hard copy, and/or digital systems. Process report data using MAXIMO, GFEBS, and ArMA.  Proficiency in Microsoft Office systems such as Excel, Word, Outlook. Accurately prioritize and dispatch work order requests to appropriate craft shops. Perform customer assistance such as receive and process customer complaints and inquiries. Create service orders from work requests.

Basic Qualifications:

Must possess High School diploma or equivalent. Must have two (2) years' experience in general office administration and customer service. Must possess and maintain a valid California Driver's License. GFEBS Certifications CAC Required

Physical Factors:
The following terms are used to describe the percent of time spent performing the physical factors below:
occasionally (1%-33%); frequently (34%-66%); continuously (67%-100%).
Standing: occasionally Moving: occasionally Stooping: occasionally
Reaching: frequently Pulling: occasionally Balancing: occasionally
Walking: occasionally Bending: occasionally Twisting: occasionally
Stretching: occasionally Climbing: occasionally Kneeling: occasionally
Lifting: occasionally Pushing: occasionally Crouching: occasionally
Crawling: occasionally

APTIM is committed to providing a benefits package that accomplishes the primary purpose of our programs which is to protect and promote the health and financial well-being of our employees and their families. APTIM's health care and insurance benefits include the following programs: medical, dental, vision, prescription drug, basic life insurance, optional life insurance, spouse life insurance, child life insurance, basic accidental death & dismemberment, optional accidental death & dismemberment, short- and long-term disability with optional buy-ups, employee assistance program, health care spending account, dependent care spending account, health savings account and business travel accident insurance for themselves and their eligible family members, per plan guidelines. Multiple voluntary benefits are available to employees for enrollment including critical illness, hospital indemnity, accident insurance, etc. APTIM also provides participation in a retirement program, paid absences such as vacation time (annual days determined by length of service) and sick leave to eligible employees in accordance with the APTIM sick pay policy and as required by law. The targeted pay rate for this position is $26.79/Hourly.