Dispatch Manager Requisition ID: 10908 Location: Colorado Springs, CO, US, 80903 Pay Type: Salary Estimated Wage Range $90,000 - $105,000/Annually **ARE YOU READY TO BUILD PROGRESS WITH US?** Driven by our purpose: Building progress for people and the planet. We are transforming to become the global leader in innovative and sustainable building solutions. Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products. Description: **ABOUT THE ROLE** The Dispatch Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a growing customer centric culture while balancing cost efficiency and the needs of an on time delivery based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes. Candidates must possess the ability to facilitates communication between the plant, field, drivers and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within distribution center within the framework of established policies and procedures. **WHAT YOU'LL BE DOING** + Ensure all customer service activities support the strategic objectives of the organization. + Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity. + Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of Dispatch Center staff. + Counsels and negotiates with customers to develop mutually beneficial outcomes. + Provide excellent customer service to internal and external customers. Exceeds customer expectations. + Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team. + Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service + Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. + Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, + Materials Performance (Quality) and Credit Collections personnel. + Seek opportunities for continuous process improvement ideas and potential cost savings + Ability to perform cost analysis to ensure optimal source is utilized + Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. + Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring. + Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules. + Communicates and implements new and existing policies and procedures to staff within the department. + Coordinates with other departments to resolve issues involving customer service and dispatch. + Ensure that safety, compliance and environmental requirements are followed within the department. + May perform customer service and dispatch activities to ensure that customer requirements are satisfied. **WHAT WE ARE LOOKING FOR** Education: High school diploma or equivalent or years of equivalent experience. Required Work Experience: 5 years Additional Requirements: + Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours. + Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. **WHAT WE OFFER** + Competitive salary + Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings + Medical, Dental, Disability and Life Insurance coverage + Holistic Health & Well-being programs + Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care + Vision and other Voluntary benefits and discounts + Paid time off & paid holidays + Paid Parental Leave (maternity & paternity) + Educational Assistance Program + Dress for your day policy + Bonus elgibable postiton Accepting application until 2/27/25 **YOUR HOLCIM EXPERIENCE** At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. Click to view Company Benefits Overview (https://rmkcdn.successfactors.com/65809a03/43b9d8dc-3fe7-4a1c-98be-1.png) In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com . This email address and phone number should only be used for accommodations and not general inquiries or resume submittals. Please visit our Pay Transparency Policy Statement (https://rmkcdn.successfactors.com/65809a03/24646738-50fc-475e-bf73-0.jpg) Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work. We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. **Nearest Major Market:** Colorado Springs