Purpose

Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.Perform the administrative activities of Distribution Operations, as needed and as assigned.

Accountabilities

Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on timeMake sure that all activities are carried in line with Shell Business Principles.Custodian of Dispatch Office Golden Rules.Maintain close business relationship with sales, customers and CSC.Find and propose solutions to operational problems timely and efficiently.Provide support to Customer Service Centre in order to handle Customer complaints timely and efficientlyIf needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

Dimensions

Direct reports: NoneWhite oil terminals and refineries in Antalya ÇekisanAnnual Throughput in Antalya Çekisan white oil terminals:

Diesel volume: 400.000 m3
Gasoline volume: 110.000 m3

Skills and Requirements

Distribution Customer Service – KnowledgeHandle Distribution Complaints – SkillCommunication Skills – KnowledgeHSSE Skills – Knowledge+ 1 year experience in dispatch OperationsAbility to manage customer relationshipsAble to work under stress with challenging daily deadlines.Priority setting in hectic operational environment.Turkish mother tongue is a prerequisiteStrong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.Position can require some travel to dispatch offices throughout Turkey.Prepared to work day and night shiftsPrepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business