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Dispatch Specialist II with DUCH

As Dispatch Specialist II with DUCH here at Honeywell, to join our BA Global Dispatch team in our in Bucharest office.  Reporting to the Dispatch Team Leader, your main responsibility will be acting as first point of contact for customers and field service professionals’ issues, being an interface between them and the rest of the departments. Work out of our location in Bucharest on a hybrid work schedule (3+2).

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

RESPONSIBILITIES

Call taking (external & internal customers)Email handling (external &internal customer) Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlementsService Appointment dispatch & re-scheduling for Field Service ProfessionalsField Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)Standard Operating Procedure creation & updateCustomer Portal cases monitoringMonitoring of Field Service Professionals generated casesWork Order managementSupports all local or global initiatives, making sure proper actions are taken as instructedRuns reports for customers and local administrative teams and takes needed actions

WE VALUE:

Minimum college graduate. Bachelor’s degree preferredMinimum 1-year experience in Customer SupportEnglish – advanced levelAnother language (or several others) depending on the countries they interact withGerman language is mandatory

NICE TO HAVE:

Salesforce knowledge is nice to have but not mandatoryDetailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented

 Our offer

A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Medical plan provided by Signal Iduna. Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, transportation budget and fuel cards, etc. Hybrid Work Policy (3 days in the office, 2 days’ work from home); Business Travel Accident Insurance. Meal allowance. Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids. Experienced leaders to support your professional development. Attractive compensation package Training on site Interesting national projects to work on Experienced leaders to support your professional growth Long term career opportunities in a dynamic and multinational company

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt
#LI-HybridAdditional InformationJOB ID: HRD256434Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)