Join a team recognized for leadership, innovation and diversity

Make the Best You.

Working at Honeywell is not just about\ndeveloping cool things. All our employees enjoy access to dynamic career\nopportunities across different fields and industries.

Honeywell offers employees the opportunity to work on the world’s most exciting\nprojects, transforming the cities we live in, the buildings where we work, and\nthe vehicles that move us.

Join us and Make an Impact.

We are currently seeking a Dispatch Specialist  to join\nour Global Dispatch team in our in Bucharest office.  Reporting to the\nDispatch Team Leader, your main responsibility will be acting as first point of\ncontact for customers and field service professionals’ issues, being an\ninterface between them and the rest of the departments.

Key Responsibilities:

Call\n taking (external & internal customers)
Email\n handling (external &internal customer)
Case\n – Work Order – Service Appointment creation in Salesforce, depending on\n the issues specificity, after checking contract details and entitlements
Service\n Appointment dispatch & re-scheduling for Field Service Professionals
Field\n Service Professionals schedule monitoring (acceptance expiration,\n overlaps, rejected Service Appointments)Customer\n Portal cases monitoring
Monitoring\n of Field Service Professionals generated cases
Work\n Order management
Supports\n all local or global initiatives, making sure proper actions are taken as\n instructed
Runs\n reports for customers and local administrative teams and takes needed\n actions

Key Experience & Capabilities:

Minimum\n college graduate. Bachelor’s degree preferredMinimum\n 1-year experience in Customer SupportEnglish\n – advanced level

Must be able to work in shifts:

Monday - Friday: 7:00 - 16:00, 9:00 - 18:00, 10:00 - 19:00,\n12:30 - 21:30, 21:00 - 7:00
Weekend: 7:00 - 17:00, 21:00 - 7:00

Preferred:

Salesforce\n knowledge is nice to have but not mandatoryDetailed\n oriented, very good communication skills, good organizer, teamwork,\n multitasking, good reporting skills, customer orientedAdditional InformationJOB ID: HRD249066Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)