Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available nationwide Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities JOB SUMMARY This position will distribute work to Technicians based on technician’s skills, urgency of a problem, aging of the problem, geography/distance of the customer, nature of the work, and other cost factors (e.g. overtime). Owns calls received from beginning to end. Follows company policies, procedures and practices related to dispatch. ESSENTIAL DUTIES AND RESPONSIBILITIES Prioritize calls (incoming and backlog). Assign and dispatch technicians. Work with Branch Managers to address open calls. Respond to inquiries. Create and distribute required reporting. Maintain proactive communication with customers regarding missed and / or extensions of SLAs. Review all incomplete calls daily. Input and maintain entry to verify nightly “on call” crew. Work with Branch Managers to ensure preventative maintenance is completed on schedule. Verify Technician IVR compliance. Understand the geography of the market and understand the technicians. Qualifications JOB REQUIREMENTS Education / Training High school diploma, GED, or completion of trade program or technical school. College degree, a plus. Work Experience / Skills Strong computer (MS Office) skills, as well as demonstrated ability to effectively utilize ERP system. HVAC / refrigeration expertise preferred. Ability to handle multiple tasks concurrently. Highly organized and strong attention to detail. Excellent verbal and written communication skills. Strong sense of urgency attending to customer issues. "Can do" attitude and demonstrated commitment to get the job done. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in a clean, well-lit and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc. Physical Demands While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Confidential Data This position may be exposed to confidential information about the company and our customers. Disclosure of such information to any outside party in a business or social context can seriously impact the company and may jeopardize the relationship of trust we enjoy with our customers. Please refer to the Protection of the Company’s Trade Secrets and Confidential Information section of the company policies for additional guidelines regarding protecting confidential data. Join Us Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and Twitter. Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.