Radio Dispatcher – TriMet LIFT

Why Work with Us? 
•    Competitive wages starting at $27.74/hr.
•    Comprehensive benefits
•    PTO including 2 weeks’ vacation annually.
•    Paid holidays and floating holidays.

100% in office position Portland, Oregon.  Not a remote position.

Overview:
The dispatcher is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Window Dispatchers, and Management team to ensure a smooth-running dispatch operation.

Key Responsibilities:
• Create and monitor route development and performance based on passenger trip reservation. The goal of a dispatcher is to maximize on-time service delivery based on trip scheduled times, trip pick-up times, trip destination times, minimize passenger ride times, vehicle capacity management, 
Operator hour of service, meal/rest break requirements and response to vehicle break downs, accidents and passenger and general public service interruptions.
• Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
• Use tools to find addresses, quote fares, use computer aided navigations tools and assist Operators in locating addresses. Can read a map, and make necessary changes as needed.
• Keep the Supervisors, management and customer service teams apprised of service disruptions.
• Follow Company/System SOP’s for management or other critical incident response.
• Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful.
• Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner. 
• Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.
• Confirms all no-shows in accordance to system no-show SOP’s.
• Handles all run deviation requests in a timely manner.
• Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
• Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information 
• Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.
• Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
• Other duties as assigned.

Education, Licensing, and Certifications:
• High school diploma, general education degree (GED); some college, degree preferred

Experience:
• Two years of experience in dispatch, customer service, or related experience.

Skills and Knowledge Required:
• Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. 
• Maintain highly professional demeanor during all interactions with Operators and Customers 
including during times of high stress and limited resources.

Preferred Skills:
• Maintain professional internal and external relationships that meet company 
core values.
• Adheres to all company policies, procedures and business ethics codes and 
ensure that they are communicated and implemented within your 
department.
• Proactively establish and maintain effective working team relationships with 
all support departments.
• Maintain a positive attitude.
• Must be able to multi-task in a fast-paced environment with limited 
resources.
• Demonstrate ability to interact and cooperate with all company employees
and departments
• Ability to handle multiple and changing priorities.
• Ability to work effectively, independently, and in a team environment.
• Excellent communication skills verbal and written with the ability to prepare 
and submit reports.
• Excellent computer skills: Excel, Word, Trapeze, and Outlook.

Work Schedule:
Full -Time. Requires flexibility in working days and hours including working non-traditional business hours such as early mornings, evenings, weekends, and holidays. Department operates 24/7/365. 

Pre-Employment Requirements:
• Background check
• DOT Drug and Alcohol Testing required (position subject to random Drug and Alcohol Testing upon hire in accordance with DOT requirements) 

Physical Requirements:
• Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
• Constantly sitting
• Frequent reaching outward
• Lifting of 10lbs or less (occasionally)
• Lifting over 11lbs - 20lbs (occasionally)
• Working in work environment that requires multiple people talking in close 
proximity using two-way radio/communication systems, telephone, video and 
other commuter aided communication systems.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. 

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace 

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. 

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.