Dispatcher Job Details Job Location Pembroke Pines - 1633 Poinciana Drive - Pembroke Pines, FL Education Level Graduate Degree Salary Range $28.85 - $28.85 Hourly Job Category Nonprofit - Social Services Description POSITION SUMMARY: Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below. ESSENTIAL JOB FUNCTIONS: + Triage calls to the correct team depending on location and availability. + Receive crisis calls and provide crisis intervention services. + Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician. + Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate. + Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients. + Monitor and assess client behavior. + Follows prescribed protocols to provide emergency instruct to callers during high-risk situations until appropriate units arrive. + Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Clinical Director, Regional Vice President, or regulatory agency. + Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc. + Complete documentation required for clinical records and other reports as assigned. + Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning. + Ensure that all staff following WestCare policies and procedures. + Make recommendations to immediate supervisor regarding interviewing and hiring of direct care staff. + Requires regular and consistent attendance to ensure continuity of counseling services to clients. + Follow all WestCare policies and procedures. + Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and + Perform all other duties as assigned. Qualifications ESSENTIAL QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience and Competencies: + Excellent communication skills. + Ability to exercise good judgment and discretion. + Ability to work well in a team environment. + Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality. + Professional appearance and demeanor. + Must be culturally/linguistically sensitive to populations served. + Bilingual English/Spanish or English/Creole. + Ability to obtain and maintain clearance from DCF. + Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required. + During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you. EDUCATION and/or EXPERIENCE: + Two (2) years of experience in behavioral health crisis services. + Familiarity with Miami-Dade County. + Master’s Level Social Worker or Mental Health Counselor. LICENSURE/CERTIFICATION: + Not applicable for this position. WORKING CONDITIONS: + Work is primarily performed in a professional office/residential setting. + Some outdoor activities may be required. + Some travel is required.