About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.Partial duties include:Respond to phone inquiries, questions and concerns regarding customer trips including no shows, cancels, and missed tripsMonitor daily service by reviewing route performance and late pick-up issuesUse MDTs to communicate with drivers on routeUse operations report to proactively address any service issuesHandle all emergency situations (zero codes)Have a knowledge of the First Transit service area and have the ability to analyze data/reports relative to drivers manifestThis position will require the ability to multi-task and monitor multiple routes at any given time in a stressful environmentYour work shift flexibility will include working weekends, evenings, and holidaysLiaisons between drivers and both clients and organization in customer service issuesProvide excellent and caring customer serviceCommunicates job requirements and responsibilities to driversOther operational duties as assigned Experience and skills requirements:Proven dependability and attention to customer serviceAbility to work independently in all weather conditions, wet, hot, or cold, as neededExcellent knowledge of the Twin Cities metropolitan areaExcellent verbal and written communications skillsProven organizational skills and the ability to balance multiple tasksComputer literate with working knowledge of Word, Excel and PowerPointFamiliar with basic vehicle mechanical processes and maintenanceAbility to effectively prioritize tasks and manage time effectivelyExcellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reportsDemonstrate regular and consistent attendance and punctualityUse of full ranges of hearing, speech and visionUse of fingers (manual dexterity) handling paperworkStoop, stand, sit, crouch, squat or kneel when performing work duties of any typeBend at knee, hip, waist when performing dutiesThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.