CNFJ Emergency Services Dispatcher

 

Contractor receives emergency and non-emergency requests directly from customers by telephone, mobile radio, mobile data computers or automatic alarms.  Based on the nature of the emergency, determines the response agency and services to be rendered in accordance with established guidelines.  Obtains essential information and dispatches the correct emergency response units.  Communicates via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtains additional assets if requested by the Incident Commander.  Maintains constant coordination with first responders on the scene of the emergency to include fire, security and medical supervisors, and other Installation/Emergency Operations Centers as well as the Regional Operations Center.  May be involved with the emergency until official termination of the incident.  Receives and responds to inquiries for sensitive law enforcement information from the Consolidated Law Enforcement Operations Center (CLEOC) system.

 

The contractor operates a variety of communications equipment such as Computer Aided Dispatch (CAD), emergency radios, Enhanced-911 (E-911) Enterprise Land Mobile Radio (ELMR), and computers with general and specialized software common to the dispatching occupation.  Responsible for proper radio communication necessary to ensure accurate dispatch and effective coordination of emergency response units.

 

Specific duties and responsibilities include, but are not limited to: Dispatching Receives, analyzes, and disseminates information from an unlimited number of contacts for many purposes, including but not limited to calls of distress, requests for non-emergency assistance, informational inquiries, official notifications, and administrative communications.  Screens incoming communications and prioritizes emergency/non-emergency calls and situations.  Makes immediate decisions based on established standard operating procedures during emergency situations regarding initial deployment of personnel, equipment, deployment location, and monitors the activity of personnel in the field.  Assists field supervisors in coordinating adequate responses to incidents in progress. Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a widely dispersed environment.  Dispatches numerous and dissimilar emergency response assets including fire apparatus, ambulances, police units, boat patrols, K-9, and Explosive Ordnance Detachments.  Maintains communications with on-duty Public Safety personnel in accordance with established procedures, informs them of duty changes, irregularities, and other information.  The incumbent dispatches patrols for routine assignments ensuring patrols are accomplished within established guidelines and properly documented in official records. Conducts operational checks of communications and telephone equipment and notes discrepancies in accordance with established procedures.  Identifies equipment malfunctions and implements established procedures to correct minor problems.  Communicates equipment problems to the shift supervisor or the appropriate equipment-servicing representatives. May perform emergency recall notifications to various key personnel dependent on nature of the emergency. If the RDC must shift operations to an alternate location for continuity of operations (COOP), the incumbent may be required to operate alternate dispatch, radio, phone, and alarm equipment to sustain dispatch operations. Emergency Medical Dispatch (EMD) Services. Must be certified in accordance with US national standards and established protocols to perform EMD services to callers with medical emergencies.  Verifies the location and call back number for a medical patient and determines the severity of the emergency using EMD checklists.  Determines the significant facts relating to the victim, including the chief complaint, age, and status of consciousness, and breathing.  Instructs caller in a variety of emergency first aid techniques including but not limited to Cardiopulmonary Resuscitation (CPR), the Heimlich maneuver, opening an airway, controlling breathing, controlling bleeding, emergency childbirth, etc.  Maintains continuous contact with the caller (when appropriate) during emergency situations and provides instructions regarding what to do, or not to do, prior to the arrival of emergency responders.  Alarm Monitoring. Utilize computer database to access and secure security areas, recall logged events, track, and relay information on special operations. Update response criteria as required. Authorizes and validates operational tests of fire and security alarm systems, which report remotely to the Dispatch Center. May receive alarm reports from private agencies monitoring alarms in buildings for tenant activities, dispatches appropriate emergency response personnel as required. Administrative.  Maintains logs, forms and status of security and fire personnel on duty and available using the CAD system.  Tracks location of assigned units, alarm testing in progress, and status of emergency responses. Maintains and updates recall information as required. General requirements. During emergencies, employees may be required to work long periods without breaks. Contractor must have color vision adequate to distinguish between green, red, and yellow lights on alarm and equipment control panels and to read information from a multi-colored computer screen. Contractor must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable. Contractor must be able to clearly hear conversations over the phone, radio, and telephone-operator headsets regardless of the age or sex of the caller and to distinguish between different audible alarm tones used in dispatch. Contractor may use hearing correction devices to augment their natural hearing to meet the requirements listed.