Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Role
The Dispatcher will be responsible for communicating the customer’s needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company’s policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.
Company BenefitsExcellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 6% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation days Min Compensation USD $20.00/Hr. Max Compensation USD $26.00/Hr. Responsibilities
Keep dispatch boards (manual & electronic current at all times)Follow the set process flow for managing all customer requestsCommunicate the required information to the field and management per company policySupport field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious mannerTreat all customers and employees with respectData entry of service performance and information and updates to the customersSchedule in an efficient manner and with RMS supportProper purchasing and PO issuing as needed to support the marketClear all new calls and history afterwards present to the RSM for scheduling approvalVerification on IVR, check-in/out for all customers with techniciansEnsuring all technicians get the parts required to perform service Qualifications
Extremely high level of urgency to resolve problemsStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesHigh level of computer skills, proficient in ExcelAbility to focus on desired resultsAbility to adapt to very fast-pace environment and deadlinesStrong attention to detailExcellent interpersonal and communication skills, both written and verballyWorks well in a team environmentMust demonstrate organization and prioritization skills to manage timePrevious Dispatcher experience, preferably in the service industry Physical Requirements
Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.Able to sit at a computer for up to 8 hours Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.
Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs
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