Responsibilities

Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.   Provides assistance, information and customer service as requested to arriving, transferring or departing clients.   Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements  Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers  Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.  Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials  Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment  Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules  Oversees all communications within specifically assigned areas  Receives or prepares work orders and work schedules  Orders supplies and equipment and issues them to personnel  Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information  Strictly adheres to all safety and regulatory compliance procedures  Coordinates and arranges for necessary repairs in order to restore service and schedules  Miscellaneous duties as assigned  Monitors daily services and create/update a log sheet or service log  Maintains periodic contact with service personnel to ensure completion of assigned duties  Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight  Creates reports to monitor activity and operations 

 Qualifications

Must be 18 years of age or older  Must be able to speak, write, and read English and Spanish languages

Preferred Qualifications: 

Customer Service or Dispatch Experience    Benefit Information:  ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Schedule: 7am to 330p, Mon-Fri *Required to be on an on-call rotating schedule. 

Pay: $16.48/hr

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data